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How do I manage prizes and prize fulfillment in Crowdfunding and A-thon campaigns?

Updated today

If you have added prizes to a campaign, Givebacks' prize reports can help you manage prize reporting and fulfillment.

Prizes earned for achieving a goal can be seen on the Participants & Prize page throughout the campaign. Prizes for achieving the goal of raising the most money or completing the most activities can only be viewed at the end of the campaign.

Viewing Earned Prizes

  1. From the toolbar, select Fundraisers, then All Campaigns.

  2. Click the three dots next to the fundraiser and select Participants & Prize Reports.

    Alternatively, from the campaign donation page, click View Participants & Prizes.

  3. Select Teams or Participants.

  4. Review the prize columns to see who has earned a prize.

Note: Prizes for achieving the goal of raising the most money or completing the most activities can only be viewed at the end of the campaign.

Prize Fulfillment

Once prizes have been delivered to the participant, you can mark them as fulfilled using one of these methods.

Mark Individual Participants

  1. Click the three dots next to the participant and select Mark Prizes as Fulfilled.

  2. All prizes will be listed. Remove any prizes you don't want to fulfill. Click Fulfill Prizes.

Mark Multiple Participants

  1. Check the boxes next to multiple or all participants.

  2. Click the Actions box and select Mark Prizes Fulfilled.

  3. All prizes will be listed. Remove any prizes you don't want to fulfill. Click Fulfill Prizes.

Mark All Prizes, for All Participants

  1. Click the three dots at the top of the page and select Mark All Prizes Fulfilled.

  2. All prizes will be listed. Remove any prizes you don't want to fulfill. Click Fulfill Prizes.

Mark Prize as Unfulfilled

If necessary, you can mark a prize as unfilled.

  1. Click the three dots next to the participant and select Mark Prizes Unfulfilled.

  2. Select the prize from the dropdown you wish to unfulfill.

  3. Click Unfulfill Prizes.

Incorrect Prize Fulfillment

Prizes can only be marked as fulfilled once they are earned. However, events can occur to cause a fulfillment to be marked with "Incorrect Prize Fulfillment." This can occur after a prize was marked as fulfilled when:

  • A donation was refunded.

  • Credit designations were changed on a donation, removing credit from a participant.

  • A donation payment failed.

If the participant receives additional donations, requalifying them for the prize, the prize will be marked with a green check mark.

Questions? Click the "?" icon to contact Givebacks Support.

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