How to update your credit card information on an auction bid

Bidding on auction items can be a rewarding and exciting way to help the cause you love. Givebacks collects credit card information when an initial bid is placed on an auction item. At the end of the experience, the winner will automatically be charged if they win. This streamlines the payment process and makes bid updates hassle-free throughout the auction.

However, sometimes a bidder’s credit card information needs to be updated. Regardless of whether a bidder’s card was expired or deactivated, Givebacks makes it easy for bidders and organizers to update their payment information before an Auction has ended.

Here’s how to update credit card information for a bid that’s already been placed:

Bidders

1. Log into your account and go to your My Account area.
2. Click on the My Bids tab at the top.
3. Find any of the bids in the list (it doesn’t have to be the most recent), hover over it, and in the three-dot menu on the right, click Edit Payment Information.
4. Click EDIT in the dialog next to your old payment information.
5. Add your new payment information, then click SAVE when you’re done.

Experience Organizers

1. Select Experiences in the left menu.
2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
3. Select View Auction Bids.
4. Select the Bidders tab at the top.
5. Find the bidder you’re looking for and hover over their name.
6. Click on the three-dot menu on the right and select Edit Payment Information:
7. When the following pop-up appears, select Edit:
8. Add the new payment information, then click SAVE.

Good to know

• When a bidder’s payment information is updated, the system will automatically apply the new payment method to all items they’ve bid on. This means the bidder won’t have to go back and repeat this process if they’ve bid on multiple items.

Questions? Contact Givebacks Support.