Have questions about utilizing offers? Are you wondering if you successfully redeemed an offer, how to check your active offers, when you need to re-redeem an offer, how it works to link your credit card, and more? We have the answers.

Also, see the following FAQ's:

General FAQ

All things Cashback FAQ

How will I know if I’ve successfully redeemed an offer?

Shop to Give will send you an email or Shop to Give App notification when we learn of your in-store transaction, typically within 24 hours of your purchase. Cashback earned from in-store cashback offers will be added to your cashback balance in your Shop to Give account, along with all the other cashback you’ve earned.

How do I link an offer to my credit card?

Once you’ve added an eligible credit card to your account, go to the Shop to Give in-store cashback page to view all available in-store cashback offers. Find an offer and click “Claim Offer” to add it to all cards you have enrolled for Shop to Give in-store cashback. Now you’re ready to start earning in-store cashback.

How do I link my credit card to Shop to Give so I can earn with my claimed offers?

Linking your card is fast and easy. Just go into your wallet and click the blue dot under the edit/add cards section

Do I need to present anything at the time of purchase?

No. That’s the best part! With Shop to Give in-store cashback, there are no coupons to clip, no vouchers to print, and nothing extra to present to the store at the time of purchase. Just remember to use a credit card you’ve linked to the offer!

Do I have to claim offers to get cashback?

You only have to claim offers to get cashback from your in-store shopping. Once you have linked your credit card and claimed offers, you don’t have to remember coupons or bring vouchers with you. You’ll automatically get cashback in your Shop to Give wallet when you make a qualifying in-store purchase with your linked credit card.

Can I link all offers at once?

Yes! Click claim all at the top of the map, on your local offers page.

When I link an offer to my card, do I get in-store cashback for all future purchases at the merchant?

No. For some offers, you can make additional qualifying purchases within a 24-hour window after you first redeem the offer, but for others, the link is good only for a single redemption. Check “See Details” on the in-store cashback offer to determine the rules for a specific offer. After that time, you must relink the offer to your card to earn cashback.

How many times can I link an offer?                    

If there is a limit on the number of times you can link a Shop to Give in-store cashback offer, it will be in the specific offer’s details. Select “See Details” for an offer to determine whether there is a limit per person. For example, if an offer has a limit of three uses per person, then you can link the offer up to three times and redeem it to earn cashback on three separate qualifying purchases.

Do links expire?

Yes. Link expiration varies by merchant, so please check “See Details” on the in-store cashback offer to determine the rules for a specific offer. If the offer is no longer linked to your card, you will not receive cashback for your purchase. It’s a good idea to reconfirm your link status before your shopping trip.

If I make a purchase before I link an offer, will I still get cashback?

Unfortunately, no. You must link in-store cashback offers to your eligible American Express, Mastercard, or Visa credit card before you make a purchase to earn cashback.

Do I need to upload a receipt to Shop to Give to earn my cashback?

No. Just shop with your linked card at participating merchants and the magic happens in the background. It’s a good idea to keep your receipt in the rare event that you do not receive your cashback as expected. Your receipt is a valuable tool to help our Shop to Give customer support team research a missing transaction. 

How do I earn in-store cashback?

Shop to Give in-store cashback is available to anyone who signs up and links their cards. Simply add one or more eligible American Express, Mastercard, or Visa credit cards to your Shop to Give profile and link in-store cashback offers to your card(s). When you shop at participating local stores and pay with your eligible linked card, you will automatically earn cashback on qualifying purchases. Your pending cashback amount typically appears in your Shop to Give account within seven days of your purchase.

Does Shop to Give in-store cashback cost extra?

Absolutely not. Shop to Give in-store cashback is offered to everyone who signs up for Shop to Give at no extra cost.

How do I redeem an in-store cashback offer?

Redeeming an in-store cashback offer is simple. Once you’ve linked an offer to your eligible American Express, Mastercard, or Visa credit card, simply use that card to make an in-store purchase that meets the terms and conditions of the offer. Remember, if you use your debit card to redeem an offer, do not enter your PIN. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN at the point of sale. You must use your signature in order for Shop to Give to be notified of the transaction.

Do offers expire?

Yes, merchant offers expire. Expiration dates are specific to each offer and can be found by selecting “See Details” on the offer. Also, offers that are expiring in five days or fewer will display the message “Ending Soon” on the Shop to Give in-store cashback home page. You won’t qualify for cashback on any purchase made after the offer expiration date.

What happens if an offer expires and I haven’t redeemed it?

When an offer that is linked to one of your cards expires, it will be automatically unlinked.

Do I need to keep my receipts?

It’s a good idea to keep your receipts. If the cashback does not automatically post to your account, our support team will need to see your receipt to investigate.

Can I remove my credit card from my Shop to Give Wallet after my purchase?

Cashback will not be posted to your account if your credit card is not in your Shop to Give Wallet. If you wish to remove your credit card, you will need to wait until after the cashback has been posted to your account.

What percentage of cashback will I earn? Do cashback rates change during the offer period?

When using in-store cashback, you will earn the amount of cashback that is advertised on the date you made your purchase. For example, if you linked an offer when the cashback rate was 4% but made your purchase during a 2x cashback promotion, you will earn the promotional rate of 8%. Conversely, if you link at the promotional rate of 8% but make your purchase once it has returned to 4%, you will earn the 4% cashback rate. If you link during a promotional period, we recommend you shop before it has ended so you can maximize your cashback.

 

Good to know FAQ's about adding your debit and credit cards

What type of credit cards can I use?

Shop to Give in-store cashback works with most American Express, Mastercard, or Visa credit cards. Exceptions include Macy’s American Express cards, corporate and purchasing cards, Health Savings Account cards, Flexible Spending Account cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards, and Visa Buxx. Diners Club and Discover cards are not eligible for in-store cashback at this time.

Can I use my store credit card for in-store cashback?

Shop to Give in-store cashback is awarded when American Express, Mastercard, and Visa report your linked purchase to us. Unfortunately, most store cards, even if they have a major credit card logo, are processed through the store’s bank and not the major credit card networks. This prevents us from being able to award cashback on these transactions.

Can I use a credit card issued outside of the United States to earn in-store cashback?

No. Only cards issued in the United States and Canada are eligible to earn cashback at participating stores in the United States. Please note that any Canadian credit cards must be enrolled in the Shop to Give in-store cashback program to be eligible for cashback.   

Why can’t I use my Diners Club and Discover cards?

We are working diligently to add more payment card options for use with in-store cashback. We appreciate your patience while we work to expand our program. 

Can I use my debit card to earn in-store cashback?

We recommended using an eligible American Express, Mastercard, or Visa credit card for Shop to Give in-store cashback. If you use your debit card, do not enter your PIN at checkout. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN at the point of sale. If you use your PIN for debit, Shop to Give will not get your transaction information and you will not be eligible for in-store cashback.

How many cards can I enroll for in-store cashback?

You may enroll as many credit cards as you like. There is no limit to the number of eligible American Express, Mastercard, or Visa cards that you can add to your Shop to Give account to earn in-store cashback.

How do I know my credit card information is secure?

Shop to Give takes your privacy and security seriously. Your credit card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). You can learn more about PCI compliance at https://www.pcisecuritystandards.org/. For more information on how Shop to Give handles your private information, please see Shop to Give Privacy Policy and Terms of Use. 

Does Shop to Give store my credit card information? 

No - Shop to Give does not receive or store your bank account, payment card, or online payment service credentials on any systems that we operate. Shop to Give uses a process called Tokenization. The primary difference—and benefit—of using tokenization vs. encryption is that tokenized data cannot be returned to its original form. Unlike encryption, tokenization does not use keys to alter the original data. Instead, it removes the data from an organization's internal systems entirely and exchanges it for a randomly generated nonsensitive placeholder (a token). These placeholders can be stored within an organization's internal systems for business use while sensitive values are safely stored outside of its environment. 

So, in the event a tokenized environment is breached, no sensitive data or compromising keys/credentials would be revealed—only the non-sensitive tokens. Because no sensitive data is being stored, none is available to be stolen. In effect, the risk of data theft is virtually eliminated.

 

Questions? Contact Givebacks Support.

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