Do you have questions about cashback, including how to earn, view, or donate your cashback? The Givebacks apps has everything related to earning cashback and donating to your cause. Find the answers to all your questions below.
Also, check out the General FAQ.
And the Offers FAQ.
How can I tell If I’m earning cashback while I’m shopping online?
Once you have the Givebacks Chrome extension, start by visiting a merchant site where you’d like to shop. Shop to Give will automatically remind you when offers are available. You can also check by clicking the Givebacks icon on your Chrome extension list. Once you are prompted about an offer, click the button to activate the offer for that site. You will get a confirmation pop-up that your cashback is activated on that site. That’s it! Shop, check out, and you’ll receive cashback in your Givebacks wallet.
Where do I find cashback I’ve earned and cashback donated on my behalf?
Log in to your account using the Givebacks app to see your cashback balance and the amounts donated to your causes. The cashback won’t immediately appear when you make a purchase because each merchant must notify us that you placed an order, which can take a few hours to several days. Once we get the notification from each merchant, we’ll add your pending cashback amount to your account and notify you.
How much money will I get from Shop to Give?
When you make a qualifying purchase through Shop to Give, you will receive up to 10% of your purchase, depending on the cashback percentage the participating merchant is offering. With more than 40,000 merchants participating, including some of the biggest names in retail, your cashback can really add up.
How long will it be until I get my money?
Typically, cashback will be deposited into your wallet within about 60 days. The time period depends on the type of purchase and specific timeframes for each participating merchant. You can see the status of your pending cashback in your account.
How do I transfer my cashback?
Cashback designated for a cause will be transferred automatically. Once the cashback in your wallet reaches $25, you can transfer it to yourself via Venmo ($0.25 transaction fee), PayPal ($0.25 transaction fee), or your bank account ($0.95 transaction fee).
Is the cashback donated to my cause on my behalf tax deductible?
The money that Shop to Give donates to your chosen causes with every purchase is not tax deductible on your return. However, any donations that you make to a cause are tax deductible. If you donated any or all of your cashback balance to a registered cause, you will receive a year-end tax statement from Shop to Give detailing the donations.
How does my cause get its money if I donate?
Causes that are registered with Shop to Give will receive their cashback in their Shop to Give wallet, just like you do. If your cause is not registered with Shop to Give yet, we’ll contact the organization to ask them to register with Shop to Give to receive donations. The organization has eight calendar quarters to register with Shop to Give. During that time, we will track their donations.
If your cause doesn’t register by the end of that period or becomes ineligible, we’ll email you and ask you to select a new cause within 30 days. When you pick a new cause within the 30-day period, we’ll apply the donations from your previous Shop to Give purchases to your new cause. If you don’t select a new cause within 30 days, we’ll apply the donations from your previous Shop to Give purchases to other causes.
Can I remove my credit card from my Givebacks Wallet after my purchase?
Cashback will not be posted to your account if your credit card is not in your Givebacks Wallet. If you wish to remove your credit card, you will need to wait until after the cashback has been posted to your account.
Why did I receive multiple emails about my cashback?
If you purchased multiple items at once with an offer, you may receive multiple emails (one for each item) letting you know your cashback earned.
What’s the difference between online and dining cashback?
You get cashback from your online shopping by installing the Givebacks browser extension on your desktop and mobile phone. The browser extension will pop up to remind you when you can earn cashback online.
To get cashback from your dining purchases, link your credit card(s) to your Givebacks account. Linking your card is the magic of dining cashback. Once you’ve done that, you don’t have to remember coupons or bring vouchers with you. It all happens easily - you’ll automatically get cashback in your Givebacks wallet when you make a qualifying dining purchase with your linked credit card.
When will cashback be added to my account?
It can take up to seven business days for dining cashback to be added to your account. If you do not see your cashback within seven business days of your purchase, please contact Givebacks Support.
Dining Cashback
What is dining cashback?
With Shop to Give dining cashback, you can earn cashback when you use eligible linked cards to dine at participating restaurants.The Givebacks extension allows you to earn cashback however you shop - online and dining!
How do I earn dining cashback?
Shop to Give dining cashback is available to anyone who signs up and links their cards. Add one or more eligible American Express, Mastercard, or Visa credit cards to your Givebacks wallet. You will automatically earn cashback on qualifying purchases when you dine at participating local restaurants and pay with your eligible linked card. Your pending cashback amount typically appears in your Givebacks account within seven days of your purchase.
How can I delete my card from the Shop to Give?
You can remove any credit and/or debit cards associated with Shop to Give through the Givebacks app or at givebacks.com/home. Navigate to your Wallet, click on the credit card you want to remove, then click Remove Card.
Can I earn dining cashback when using a mobile payment method, such as Apple Pay, Android Pay, or Samsung Pay?
We strongly recommend using only physical credit cards for dining cashback purchases because we do not consistently receive mobile wallet transaction details from American Express, Mastercard, or Visa. Without that transaction information, we can’t award your cashback.
Can I use a credit card issued outside of the United States to earn dining cashback?
No. Only cards issued in the United States and Canada are eligible to earn cashback at participating restaurants in the United States. Please note that Canadian credit cards must be enrolled in the Shop to Give in-store cashback program to be eligible.
Does Shop to Give dining cashback cost extra?
Absolutely not. Shop to Give dining cashback is free to everyone who signs up for Shop to Give.
Do I need to upload a receipt to Shop to Give to earn my cashback?
No. Just dine with your linked card at participating restaurants. It’s a good idea to keep your receipt in the rare event that you do not receive your cashback as expected. Your receipt is a valuable tool to help our Givebacks support team research a missing transaction.
What type of credit cards can I use?
Shop to Give dining cashback works with most American Express, Mastercard, and Visa credit cards. Exceptions include Macy’s American Express cards, corporate and purchasing cards, Health Savings Account cards, Flexible Spending Account cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards, and Visa Buxx. Diners Club and Discover cards are not eligible for in-store cashback at this time.
Can I use my store credit card for cashback?
Shop to Give cashback is awarded when American Express, Mastercard, and Visa report your linked purchase to us. Unfortunately, most store cards, even with a major credit card logo, are processed through the store’s bank, not the major credit card networks, preventing us from awarding cashback on these transactions.
Why can’t I use my Diners Club and Discover cards?
We are diligently working to add more payment card options for use with dining cashback. We appreciate your patience while we expand our program.
Can I use my debit card to earn cashback?
We recommend using an eligible American Express, Mastercard, or Visa credit card for Shop to Give dining cashback. Do not enter your PIN at checkout if you use your debit card. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN at the point of sale. If you use your PIN for debit, Shop to Give will not get your transaction information, and you will not be eligible for cashback.
How many cards can I enroll for dining cashback?
You may enroll as many credit cards as you like. The number of eligible American Express, Mastercard, or Visa cards you can add to your Shop to Give account to earn dining cashback is unlimited.
How do I know my credit card information is secure?
Givebacks takes your privacy and security seriously. Your credit card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). You can learn more about PCI compliance at https://www.pcisecuritystandards.org/. For more information on how Shop to Give handles your private information, please see Shop to Gives’ Privacy Policy and Terms of Use.
Questions? Contact Givebacks Support.
Comments
0 comments