Help! Why have I not earned cashback?

Have you recently made a purchase and not received cashback? While most of the time, you should receive cashback on a qualifying purchase, there are scenarios where you might not have earned as expected. These include eligibility restrictions, expiration dates, validity based on the method of shopping, and previously earning on an offer. Use these links below to jump to the section you think might have occurred to learn more. 

• An un-claimed offer
• Eligibility Restrictions 
• An expired link
• The offer was not valid for your method of shopping
• Still missing cashback? Submit this form.

Your offer was not claimed

When you shop online, you must activate the offer. You will not get cashback if you do not claim the offer first. The Givebacks Chrome extension will pop up for participating merchants. Click the Activate offer button before you checkout.

Check out these articles for more information:

How do I earn cashback from dining?

How do I earn cashback while shopping online?

Eligibility Restrictions

Sometimes, a merchant will have specific criteria that the purchase must meet to be eligible for cashback. These are often around the category of goods purchased or whether discounted or sale items are included or excluded. You can read the order details before you click to activate the offer on the Chrome extension pop-up. (Click the offer details and terms link at the bottom of the pop-up before purchasing online.)

An expired link

If it takes you more than 10-15 minutes to complete your shopping for an online offer, you may want to go back and reclaim the offer. The activation of your offer can expire, depending on the rules of a specific offer within a particular merchant. Check the offer terms and details on each offer to make sure, or go back through the app or website and re-claim the offer before checking out if you have been browsing for a while.

The offer was not valid for your method of shopping

Within Shop to Give, there are two types of offers: online and dining. Online offers can't be used in a merchant's retail store.

Still Missing Cashback? Please fill in this form so our team can investigate it for you. 

Questions? Contact Givebacks Support.