How-to: Create Event Tickets and Packages

Customize and sell individual tickets and ticket packages for your Event.

Givebacks offers multiple ways to customize Event tickets. You can sell individual tickets, packages that include multiple tickets in a single purchase, or both.

Customization Options

Terminology

You can call your tickets and packages whatever you like. Examples include:

  • Admission
  • Registration
  • Entry
  • Passes
  • Seats
  • Tables
  • Teams
  • Groups

The terminology you select will display throughout your Experience Page, including buttons and menu items:

Multiple Images

Add multiple images to each ticket or package option to:

  • Enhance their visual appeal
  • Show everything included in the purchase, such as merch or VIP extras

How can I add images to my fundraiser page?

Limited Time

Use time limits to:

  • Offer early bird tickets and packages at a discounted price
  • Wait to display certain tickets or packages till a specific date
  • Encourage donors to purchase their tickets and packages quickly before the time limit runs out

Note that once the time limit has expired, the tickets or packages will automatically be removed from your Experience Page.

Limited Quantity

Use quantity limits to:

  • Make your Event appear exclusive
  • Encourage donors to purchase their tickets and packages early, so they don’t miss out
  • Enforce your venue’s occupancy limit
  • Offer a select number of VIP tickets and packages

Note that once the quantity limit has been reached, the tickets or packages will still be visible on your Experience Page, but the purchase option will no longer be enabled:

Custom Fields

Custom fields allow you to collect information from attendees. You can collect the same information from all attendees, add unique custom fields to each ticket or package option, and make each field either required or optional. Use custom fields to:

  • Let donors opt into a marketing mailing list
  • Require donors to agree to terms and conditions
  • Allow donors to select their preferred size or color (if merch is included)
  • Collect other data such as age, gender, dietary restrictions or preferences, etc.:

Create a Ticket

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select Edit Experience.
  4. Go to Ticketing in the timeline at the top.
  5. Scroll down to Add tickets* and select Create a ticket*.
  6. To add multiple images, click on Upload images on the left and select your desired images:

  1. To set a quantity limit, check the box next to Limit the quantity available for this ticket* and enter the number available:

  1. To add a custom field, scroll down to Choose the information to collect for this ticket* and select Add custom field:

  1. To set a time limit, click on More Options, check the box next to Set specific dates for the sale of this ticket*, and choose the dates:

  1. Select SAVE.

Create a Package

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select Edit Experience.
  4. Go to Ticketing in the timeline at the top.
  5. Scroll down to Add packages* and select Create a package*.
  6. If a package includes an existing ticket type (e.g., if a Table includes 4 Seats), go to Does this package include an existing ticket type? and select the ticket type in question:

This will ensure that packages are included when the system calculates how many tickets have been purchased.

  1. To add multiple images, click on Upload images on the left and select your desired images:

  1. To set a quantity limit, check the box next to Limit the quantity available for this package* and enter the number available:

  1. To add a custom field, scroll down to Choose the information to collect for this package* and select Add custom field:

  1. To set a time limit, click on More Options, check the box next to Set specific dates for the sale of this package*, and choose the dates:

  1. Select SAVE.

Good to Know


*Exact wording may differ according to Experience settings.

Questions? Contact Givebacks Support.

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