How to change settings for platform and processing fees

Within the new Givebacks (formerly MemberHub) Store by default, fees for purchases made in your store (platform and processing fees) are passed on to the payer. However, you may choose to cover fees for payers if you like. To do this follow these steps:

1. Click on Store Management on the left-hand side > Edit Store Settings.



2. Look for Processing fees on the bottom and choose change.


3. Choose to Pass on processing fees to your payers or Cover processing fees for your payers. 


4. Click Save Settings

Note: The Processing and Platform fees are currently 3.5% + $0.50 per transaction for debit and credit card transactions. These will be increasing as of July 1st, 2023, to 3.95%+ $0.59 per transaction. There are no fees for payments collected offline. 


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