Learn how to add "white label" branding to your Givebacks Fundraising Account by setting a custom domain for Givebacks Fundraising.
What is a domain name?
By default, your organization's Givebacks Fundraising account will use app.givebacks.gives until you set your custom Givebacks Fundraising subdomain for all of your experiences and donation pages.
If you’d prefer, you can use a different URL by setting up a custom domain, like donate.myorganization.org or anything you'd like.
Does a custom domain cost me anything?
A custom domain can be added to your account for $199. This fee covers the infrastructure costs needed to get your custom domain up and running and secure.
Customize Your Subdomain
1. Go to Settings in the left menu and select Branding:
2. Go to Customize the domain for your account, and select Use a subdomain of givebacks.gives:
3. Enter your desired subdomain into the text box under Create a subdomain. We recommend using one word that relates to your cause and will be easy for donors to remember.
4. If your desired subdomain isn’t available, try another until you find one that is available.
5. Once you’ve selected an available subdomain, select Save at the bottom of the page. Your subdomain will now appear for all donor-facing pages.
Customize Your Domain
Before You Begin
- Ensure that you already own a domain name and have access to your domain provider’s management portal. Givebacks doesn’t sell domain names, but you can buy one from any domain provider you like. Common domain providers include but aren’t limited to:
- SSL setup includes a one-time $199 fee.
Step 1: Add Your Subdomain
1. Go to Settings in the left menu and select Branding:
2. Go to Customize the domain for your account, and select Use a custom domain that you already own:
3. Enter a subdomain you’d like to use for your account (i.e., [myorganization].givebacks.gives).
Step 2: Add a CNAME Record
Once you have a registered domain, you’ll need to add a CNAME record to your domain’s DNS records:
- Go to the DNS record section of the portal through which you registered your custom domain (i.e., GoDaddy, WordPress, etc.).
- Choose to add a new record to your DNS settings, and select CNAME as the record type.
- In the host field, enter a subdomain of your domain. For example, if the domain you registered is myorganization.com, you can enter donate.myorganization.com for the host, where “donate” can be any word you choose (e.g., “support,” “give,” “go,” etc.).
- For the destination field, enter the Givebacks Subdomain you created in step 1 (i.e., donate.givebacks.gives)
If you still need help, we’ve compiled a list of help articles on adding a CNAME record for popular domain hosting services. Click the one for the provider you used to register your custom domain:
If your domain provider isn’t listed above, just Google search “[Domain Provider Name] CNAME record,” and replace [Domain Provider Name] with the name of the company through which you registered your custom domain, like GoDaddy or Name.com.
Step 3: Enter Your New Custom Domain in Givebacks
- Once your new custom domain name (CNAME) is created and registered, return to Branding in the left menu.
- Enter your domain, then select SAVE to verify it.
- Once your domain is verified, scroll down to the bottom of the page and select SAVE one more time.
Step 4: Secure Your Custom Domain with SSL
The final step of your custom domain setup is to secure the domain by installing an SSL Certificate. This step ensures your custom domain will show up as secure on browsers like Google Chrome, Firefox, and Safari. Without this last step, people who visit your pages will likely get a security error message, which could prevent them from accessing your pages.
You’ll need our help with this last step. Contact us when you’re ready by clicking the message icon in the bottom right of the screen, or email support@givebacks.com. We’ll be happy to assist you in finishing this process. SSL setup includes a one-time $199 fee.
Good To Know
- You can’t set up a base domain (e.g., “myorganization.org”) or the “www” subdomain (e.g., “www.myorganization.org”) as the custom domain for your organization. Your experience URL will be similar to “donate.myorganization.org/my-experience-page.”
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