How to update event ticket or package purchases

Add, edit, or cancel any Event Ticket or Package purchase whenever you need.

Givebacks allows you to easily view and update Event Ticket or Packages purchases, which can be helpful if you need to rearrange seating, change an attendee’s information, or refund a purchase.

Before You Begin

  • Givebacks allows you to customize terms such as Ticket, Package, Event, Donations, and more. Terminology included in the instructions below may differ according to Experience settings.

Add Ticket or Package Purchase

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select View Package Registrations* or View Ticket Registrations*.
  4. To add a Ticket purchase, click on ACTIONS and select Add Ticket*:

To add a Package purchase, select Add Package*:

  1. Fill out the Ticket or Package details, then select Save:

Edit Ticket or Package Purchase

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select View Package Registrations* or View Ticket Registrations.
  4. Hover over the Package or Ticket you want to edit and select the three-dot menu on the right.
  5. Select Edit ticket or Edit package*:

  1. Update the Ticket or Package details, then select Save:

Cancel Ticket or Package Purchase

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select View Package Registrations* or View Ticket Registrations.
  4. Hover over the Package or Ticket you want to edit and select the three-dot menu on the right.
  5. If you’re on the View Ticket Registrations screen, select View Contribution*, which will take you to the Ticket purchase in your donation records:

If you’re on the View Package Registrations* screen, select View tickets, which will take you to a list of Tickets associated with that Package purchase, then select View Contribution for each Ticket you want to refund:

  1. Click on the three-dot menu on the right and select Cancel Donation:

Good to Know

*Terminology may differ according to Experience settings.

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