How to cancel and refund a credit card transaction in the store

Learn more about how you can cancel and refund credit card transactions, donations, payments, purchases, and more.

It's easy to cancel and refund credit card transactions. This article will take you through the simple process.

Note: The instructions below only apply to transactions made by credit card via your Givebacks (formerly MemberHub) Store.  

Here's how to cancel and refund a transaction:

  1. Go to Store Management
  2. Click Review Orders


      3. Click the order number of the order you want to refund to be taken to the order details page


     4. Click the blue refund button at the top of the screenshot 


     5. Complete! You will see a black box confirming the order has been refunded appears on the bottom of the screen for a few seconds.

Good to know:

  • The customer will receive the full amount of the transaction.
  • For items purchased via your Givebacks store, there is no cost to a refund. If your unit opted to cover processing fees, the fees will go back to your unit.  If they purchaser covered the fees, they will receive the full refund.
  • For donations or purchases via Givebacks Fundraisers, follow these instructions to issue the refund.  How to cancel and refund a credit card transaction from a Givebacks Fundraiser
  • Partial refunds are not supported at this time. If you refund a transaction, it will cancel and refund the full amount of the transaction.
  • After initiating the refund, it will take 5-10 business days for the refund to be reflected in the donor’s bank or credit card account.
  • Any orders for Givebacks Product Fundraisers can't be refunded this way. Product Fundraisers are generally non-refundable. Please direct your purchaser to contact Givebacks support to discuss terms for a refund. 
  • If you have any questions regarding the terms of a refund or the refund process, please Contact Support.  


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