Why is my Stripe account in "Pending" status?

Once you create a new Stripe account or link an existing one, you may see that your Stripe account is in "Pending" status. Your account may not be fully set up or further verification might be needed. Unfortunately, you won't be able to open your store and start accepting payments until your Stripe account is in "Connected" status. 

Here are a few reasons why your Stripe account is pending and how you can fix it:

Your Stripe account is not fully set up

You'll need to complete the Stripe account setup before it can process transactions. If your Stripe account is only partially set up or there is something wrong with the information you automatically entered, follow these steps to get this resolved:

  1. From the Givebacks toolbar select Financial Management. 
  2. Click Stripe Settings > View Express Dashboard.
  3. Once in your Stripe account, you will see a banner on the top of the screen, click Update info.   

Further Verification Is Needed

If further verification is needed to complete your Stripe setup, you will receive an email from Stripe. Keep an eye out for this and follow the directions in the email to provide any necessary updates to get your account back on track.


Questions? Contact Givebacks Support.

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