Are you transitioning your organization's officers? Be sure to transfer ownership of your Stripe account as well. The incoming officer must be able to work with the outgoing officer to transfer ownership, and the process must be completed within 14 days.
Note: When setting up the Stripe account, you are encouraged to use a personal email address instead of a general email address. The sign-in is specific to the individual, and authentication often requires confirmation of personal information.
It is recommended that the account be registered to an officer of the organization, such as the president or treasurer, to ensure accountability and proper management of financial transactions.
If the previous owner is no longer available, contact Givebacks support for help.
Transitioning your Stripe Account if the Current Owner is Available
Follow these steps if you are ready to transfer ownership of your Stripe account to a new or incoming officer and can work together.
Current Stripe Owner Needs to Log In to Stripe:
From the Givebacks toolbar, select Financial Management, then Connections.
Click the three dots and select View Express Dashboard to be taken to your Stripe Express Dashboard.
Enter your email address as listed on the Stripe account.
Stripe will text a verification code to the phone number listed on your account. Enter that code on this screen.
Note: If you no longer have access to the phone number listed on the account, you can click Sign in another way. This will walk you through other verification options, depending on your specific circumstances, such as sending a code via email, asking for your date of birth, or prompting you to add a photo of your ID (e.g., a driver’s license).
Current Stripe Owner Adds New Officer as Team Member
After you enter the code, you will see your Stripe Express Dashboard. Click Settings.
In the Account settings section, go to the Team member section and click Edit.
Click Add team member.
Enter the new officer's email address and click Invite.
Current Stripe Owner Will Transfer Ownership to New Officer:
From the Team members page, click the three dots next to the new officer's name and select Transfer account ownership.
You will need to verify your identity. Click Agree and continue. Follow the prompts.
Once verification is complete, click Transfer ownership.
You will receive verification that the transfer was successful. Click Done.
Current Stripe Owner Will Remove Themself as the Account Representative:
Scroll to the Management and ownership section and click Edit next to your name.
First, scroll to the bottom of the box and click the “Remove as account representative” link. Confirm your selection.
Click the Remove person button. Confirm your selection.
New Officer Needs to Accept Invitation to Join Stripe Account:
The new officer will receive an email from Stripe. They must accept the invitation to join the account as a team member within 14 days of receipt.
New Officer Needs to Update Personal Information:
After you accept the invitation, you'll be taken to the dashboard. You have 14 days to update your account before payouts are paused. Click the Update button.
Add your personal details. Click Continue.
The New Officer Needs to Update the Team Member List:
From the Stripe Dashboard, click Settings.
Scroll down to the Account settings section, then the Team members section. Click Edit.
Click the three dots next to the person to remove. Select Remove from account.
You have successfully transferred account ownership!
Managing Access to Your Stripe Account
After transferring account ownership, regularly review and update user access to your Stripe account. Below are key best practices for managing access:
Regularly audit your team member list to ensure that only authorized individuals have access.
Assign roles and permissions based on each team member's responsibilities.
Remove users who no longer require access.
Changing Account Owner on Stripe Account When the Owner is No Longer Available
If you can't work with the current owner of the Stripe account, please reach out to Givebacks Support. We can help initiate a transfer.
Questions? Click the "?" icon to contact Givebacks Support.