The Givebacks POS app linked to our credit card reader is great for accepting payments at in-person events. The Givebacks POS app allows you to either shop directly from items in your Givebacks store or process quick payments by entering a payment amount. You can collect payment by credit card or record a cash payment during checkout.
Download the latest version of the Givebacks POS app from the Apple or Google app stores and order your credit card reader via Givebacks to get started. For more information, see How do I order a credit card reader?
The reader can only be paired with one device at a time. So, for example, if you want 4 credit card readers available for use, you will also need 4 devices with Givebacks POS installed. Each reader can then be paired with its respective device.
Card Reader Instructions
The Givebacks POS app is designed to work with two versions of Stripe Credit card readers. For information on charging, indicator lights, and other hardware details, you may find details here:
- BBPOS Chipper 2X BT: Quick Start Guide
- Stripe Reader M2: Reader Docs
Setting up your credit card reader
1. Install the free Givebacks POS app from the Apple or Google app stores.
2. Log in to the Givebacks POS app using your existing Givebacks login credentials.
3. Select the organization you want to connect to. If you are part of multiple organizations, you will want to select the correct organization.
4. Browse your store items to ensure your store is set up as you want. You may create products and adjust visibility in your Givebacks site under Store > Products.
5. To pair your reader with the Givebacks POS app, click the Pair a reader to begin link at the bottom of the home screen.
Note: Once a card reader is paired, you can add items to your cart or click Process a Quick Payment.
6. Click the # Reader found link and select the reader you want to pair with your device.
Note: Your reader might need an update. Please wait while the update processes.
7. When the reader is paired, you will see a Success message. Click OK.
Shop from Items in your store
1. Select View Products. You can search by keywords in the Search box or filter by category to find items more easily.
2. View your product list and select the desired item. Enter the required data for the order and add the item to the cart.
3. You can use the additional donation section to easily add a donation to your purchase.
4. When you are ready, click Charge. You’ll be prompted to enter an email address for the receipt or choose no receipt.
Note: The order reports in Givebacks only contain the information you enter into the POS app. The only customer information will be the email address you enter on this screen. No customer information is pulled from the credit card.
5. Indicate whether the transaction is a Card Payment or Cash Payment.
6. Tap, insert, or swipe the credit card to complete the transaction.
6. Successful payments will display a success message.
Processing a Quick Payment
1. From the home screen, select Quick Payment.
2. Enter the Payment Amount and Order Notes. Click Submit.
- Payment Amount is the total amount charged. If your Givebacks store is set up to pass processing fees to your payer, those fees will be added to the price entered.
- Order Notes will be visible to Organization admins in your Order details and Order Report.
3. Review the payment and click Confirm Payment.
4. You’ll be prompted to enter an email address for the receipt or choose no receipt. Click Continue.
Note: The order reports in Givebacks only contain the information you enter into the POS app. The only customer information will be the email address you enter on this screen. No customer information is pulled from the credit card.
5. Indicate whether the transaction is a Card Payment or Cash Payment.
6. Tap, insert, or swipe the credit card to complete the transaction.
7. Successful payments will display a success message.
Entering a Cash Payment
1. After choosing your receipt options, you can select Cash Payment.
2. Review the payment and click Confirm Payment.
3. You’ll see a success message upon completing the cash payment.
Troubleshooting Bluetooth connection issues
Make sure you do not have the device paired via the phone's Bluetooth settings and only begin the pairing process when the Givebacks POS app is open. If you have previously paired the device, choose Forget Device in your Bluetooth settings. Then, start fresh by closing the Givebacks POS app, turning off the reader, and disabling Bluetooth. Then turn on Bluetooth on your phone, log in to the Givebacks POS app, connect the reader, and pair the reader.
Questions? Contact Givebacks Support.
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