The Givebacks POS app linked to our credit card reader is great for accepting payments at in-person events. The Givebacks POS app allows you to either shop directly from items in your Givebacks store or process quick payments by entering a payment amount. You can collect payment by credit card or record a cash payment during checkout.
Download the latest version of the Givebacks POS app from the Apple or Google app stores and order your credit card reader via Givebacks to get started. For more information, see How do I order a credit card reader?
The reader can only be paired with one device at a time. So, for example, if you want 4 credit card readers available for use, you will also need 4 devices with Givebacks POS installed. Each reader can then be paired with its respective device.
Card Reader Instructions
The Givebacks POS app is designed to work with two versions of the Stripe Credit card readers. For information on charging, indicator lights, and other hardware details, you may find details here:
BBPOS Chipper 2X BT: Quick Start Guide
Stripe Reader M2: Reader Docs
Setting up your credit card reader
Install the free Givebacks Point of Sale app from the Apple or Google app stores.
Log in to the Givebacks Point of Sale app using your existing Givebacks login credentials.
Select the organization you want to connect to. If you are part of multiple organizations, you will want to select the correct organization.
Browse your store items to ensure your store is set up as you want. You may create products and adjust visibility in your Givebacks site under Store > Products.
To pair your reader with the Givebacks POS app, click the Set Up POS under the More menu at the bottom of the home screen.
Click Connect Card reader, then click on the Available Reader.
Note: Your reader might need an update. Please wait while the update processes.
When the reader is paired, a Success message will appear. Click Menu to return to your products.
Shop for Items in your store
Select Home to view the products. You can search by keywords in the Search box or use the category buttons to find items more easily.
View your product list and select the desired item. Enter the required data for the order and add the item to the cart. If the item doesn't require any additional information, it will be added directly to the cart. You can adjust the quantity at checkout.
When you are ready to check out, click the Cart button.
Review the order and click Checkout.
The reader is ready for a card. Tap, insert, or swipe the credit card to pay.
You’ll be prompted to enter an email address or phone number for the receipt or choose no receipt.
Note: If you select 'No Receipt', your order will not include any customer contact information. The credit card company does not pass any customer data to Givebacks.
Enter the Email or phone number.
The transaction is complete, and any requested receipt has been sent.
Processing a Quick Payment
From the product screen, select Quick Payment.
Enter the Payment Amount and Order Notes. Click Add to Cart.
Payment Amount is the total amount charged. If your Givebacks store is set up to pass processing fees to your payer, those fees will be added to the price entered.
Order Notes will be visible to Organization admins in your Order details and Order Report.
Check out the following instructions above.
Entering a Cash Payment
After clicking Checkout, you can select Cash instead of using a credit card.
Enter the amount paid and click Continue.
Note the amount of change due and click Continue.
You’ll be prompted to enter an email address or phone number for the receipt or choose no receipt.
Note: If you select 'No Receipt', your order will not include any customer contact information. The credit card company does not pass any customer data to Givebacks.
Enter the Email or phone number.
The transaction is complete and any requested receipt has been sent.
Troubleshooting Bluetooth connection issues
Ensure the device is not paired via the phone's Bluetooth settings, and only initiate the pairing process when the Givebacks POS app is open. If you have previously paired the device, choose Forget Device in your Bluetooth settings. Then, start fresh by closing the Givebacks POS app, turning off the reader, and disabling Bluetooth. Next, enable Bluetooth on your phone, log in to the Givebacks POS app, connect the reader, and then pair it.
Questions? Click the "?" icon to contact Givebacks Support.