How can I send a communication to only certain recipients?

Newsletters, Messages, and Events allow you to select recipients using options found under the recipient's box.  This is handy for when you want to send a communication to only a certain list of people, such as only paid members. You can send this communication to only your members by choosing the role option under recipients and then member from the drop-down list. Similarly, you can use the hubs or filters option to contact a specific hub list, or filter you have saved on your contacts page.

Find more detailed steps for the recipient list you are trying to message at the links below.

Communicate with everyone in your site 

Open a new newsletter, message, or event. Under recipients, Click Send to Everyone to send to all contacts that exist in your site.  This will not include customers and donors. If you wish to send a newsletter to customers and donors, you will need to select those roles. 


Sending to # of recipients will reflect the number of people who will receive the message.  This number excludes blocked emails and unsubscribed emails. You can preview the list of recipients by clicking on Sending to # recipients.


Communicate with Paid Members

From a new message, event or newsletter, Under recipients, Click Roles > and choose Members from the list. This will go to all your members listed under members > manage members with a valid email address.



Communicate with a Hub 

Within Givebacks (formerly MemberHub), hubs are a subset list of contacts divided commonly by grade, classroom or activity. The purpose of a hub is to provide an easy way to see this list of contacts at a glance and also to easily be able to do things like communicate with them. You can learn more about creating hubs at this link: Create and Set Up Hubs

To send a message, newsletter or event notification to a hub, under recipients click hubs and choose the hub name you wish to message from the list.



Communicate using a saved filter

A filter is a group of contacts that you have filtered to not include certain people, roles, hubs or contact types. You can create a filter from your contacts > manage contacts page > use the filters to find your preferred list > save. See Create Contact Properties and Filters to learn more about creating filters.

To communicate with those in a saved filter, open a new message, newsletter or event. Under recipients choose saved filters and pick the filter from the list.



You are all set. Proceed with sending your communication as normal.

Questions? Contact us at Givebacks Support We are happy to help. 


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