Understand: “Contact Organizer” Emails

Find out who receives the emails from people visiting your fundraising page.

Visitors to a fundraising page can submit questions directly to the campaign’s organizer by clicking the “contact organizer” button in the lower right corner of the screen.



Why Donors Contact an Organizer

Contact forms can be submitted for any reason, but most often, donors or page visitors are reaching out because:

  • They want to offer words of encouragement.
  • They are curious about eligibility for entering a drawing.
  • They want to know when or how they will receive a prize or perk.
  • They have questions about event logistics.
  • They want to volunteer with the organization. 

Know Who Receives the Emails

The campaign organizer receives all Contact Organization emails. If an administrator or administrators are added to the campaign, they will also receive these emails. Find out how to assign administrators here: How to Add Administrators to Your Campaign.

Contact Organization emails will be sent directly to the email address of the campaign organizer and any administrators. The donor’s email address will be included so that you can respond to them directly. 

Minimize Contact Organization Emails

While it’s important to respond when donors or page visitors reach out, you can minimize the need for them to do so by including FAQs on your fundraising page. FAQs answer donors’ most common questions and can help drive donation rates. Find out how to add FAQs to your fundraising page here: Can I Add FAQ’s to My Fundraising Page?.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.