There are a few common issues you might encounter when trying to log in. Don't fret - The Givebacks Genie is here to help you!
It's good to note that the steps for resolving these issues might differ, depending on which version of the Givebacks Interface you are trying to log in to. Use these links to hop to the correct instructions for where you are currently trying to log in.
Trouble Logging into the Givebacks Website:
Common Issue #1:
A lost or mistaken password. When you try to log in you see a red error that says invalid username or password.
No worries! Just follow these steps:
- Click the Sign In option at the top, then I forgot my password link in the drop down.
2. Fill in your email in the box on the pop-up and click the Send Password Reset Link
3. The Genie will send you an email with a link to reset your password. Click Ok.
4. Check your email for the link.
Common Issue #2:
You just haven't created your givebacks account yet. When you try to log in you see a red error, User has not signed up.
What are you waiting for?! Follow these steps to get started.
1. Click on the orange start giving and earning button at top right to set up your account.
2. Follow Genie's 5 wishes to get started, using this guide.
- Choose your cause
- Setting up your Account
- Cashback Online
- Cashback in-person
- Cashback on Mobile
3. You are all set and ready to get started earning cashback and supporting your cause!
Common Issue #3:
You originally created your login with the Sign In with Google Option or the Sign In with Apple Option.
When you go to enter an email or password, you see a red error that says User signed up via google or User signed up via apple.
To resolve this please:
1. Click the Sign in option at the top right.
2. Choose the Sign In with Google button or the Sign In with Apple button below the boxes to enter your email and password depending on how you originally signed up/the error you are receiving (Google or Apple).
2. Login using your Apple or Google Account credentials.
3. You are all set!
Trouble Logging into the Givebacks Mobile App:
Common Issue #1:
A Misplaced Password. No worries, it happens to the best of us!
Just follow these steps to reset:
- Click on the purple Sign in button
2. Click the reset I forgot my password link.
3. Enter your email and click send password reset email.
4. Check your email. You will get an email with a button to click, to finish resetting your password.
Common Issue #2:
You just haven't created your givebacks account yet. When you try to log in you see a red error, User has not signed up.
Let's get you started!
1. Click the orange get started button.
2. Fill in the form and click create account.
3. Follow Genie's 5 wishes to get started, using this guide.
- Choose your cause
- Setting up your Account
- Cashback Online
- Cashback in-person
- Cashback on Mobile
Common Issue #3:
When you originally created your login, you use the Sign In with Google Option or the Sign In with Apple Option.
When you go to enter an email or password, Do you see a red error that says User signed up via google or User signed up via apple? Follow these steps:
1. Click the purple Sign in option.
2. Choose the Sign In with Google button or the Sign In with Apple button below the boxes to enter your email and password depending on how you originally signed up/the error you are receiving (Google or Apple).
3. Use your google or apple credentials to login, and your all set.
Questions? Contact the Givebacks Genie's Assistants at Givebacks Support.
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