What Givebacks payers need to know

It's easy to shop on Givebacks (Formerly MemberHub).  No account is required.  Just add items to your cart and checkout.  You’ll receive an emailed receipt shortly after checkout.

Are there Fees for using the Givebacks store?

Givebacks charges a small processing fee to process transactions.  Your organization has the option to let the shopper pay the fees or for the Organization to pay the fees.  If there are fees, you will see them added to your total in your shopping cart. 

Who can I ask questions about my orders or items in the store?

If you have a question related to items purchased in a Givebacks store, please contact the organization from which you purchased the item.  You’ll see a Contact Store Admin link in the online store where you can send easily send a message.  

How do I request a refund?

All refunds are handled according to the Organization Administrator’s refund policy.  You may reach out to your Organization Administrators to request a refund. 

Click Contact Store Admin and provide any helpful information to request your refund.

If you are unable to reach the Organization Administrator(s), you may contact Givebacks, Inc to request assistance. Givebacks, Inc may attempt to resolve the issue but has no obligation to provide refunds or become involved with any dispute between an Administrator and Customer.

Can I pay on my mobile phone?

The Givebacks store website is mobile-friendly.  You can easily pay in your favorite browser.

How can I confirm my payment was successful?

You will receive an emailed receipt shortly after checkout. If you don't see the email in your inbox within a few minutes, be sure to check your spam or junk folders.  You may also check with your Organization admins to confirm that the order was placed successfully.