Within Givebacks on your Payouts page, you will see a section that lists your Pending Donations, Current Balance and Available Funds. Pending Donations are donations that are not yet available from the merchant, Current Balance is funds that are no longer pending, but not quite ready to be paid out to you.
What is the difference between these two you ask? Read on, my friends!
Pending Donations: This is cash back earned by your backers, but has not been paid out to you by Givebacks yet. Because of the agreements with merchants, it can take up to several months for the funds to become available to be paid out to you once a backer has earned the funds (such as shopping or redeeming an offer). Once Givebacks has received the funds from the merchant, they will appear in your current balance.
Current Balance: The current balance is the cash back you have that is waiting to be paid out. This is only applicable for organizations that do not have a MemberHub Store. As a Givebacks organization without a MemberHub Store, the Current Balance shows you what funds you have that you can payout, by following these steps: How do I receive my givebacks donations as a Givebacks Cause?
As an organization with a MemberHub Store, your funds will be moved to your Stripe account for your MemberHub Store to be paid out with your next payout once they are no longer considered pending. They never sit in a current balance, because they are automatically cued to be paid out once they become available. You can learn more about the payout process as an organization with a MemberHub Store at: How can we get our Givebacks Payouts as a MemberHub Organization?
Additionally, Earned YTD, Lifetime Earnings and Average Transactions are defined below.
Earned YTD: This is the amount your organization has earned before any transfer fees since the beginning of the calendar year (January 1st).
Lifetime Earnings: The amount your organization has earned since joining Givebacks, before any transfer fees.
Average Transaction: This is the average amount (prior to transfer fees) of the cash back/donation your cause has received. This is an amount you can keep an eye on, and even try to raise by encouraging people to donate more. It is also a good number to know for forecasting.
Questions? Contact us.
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