Have questions about cashback including questions about earning, viewing donating your cashback? You can see everything related to your earned cashback and donations to your cause, from your Givebacks.com account or app - profile icon on the top right > wallet. Find the answers to all your questions below.
Also, check out the General FAQ.
And the Givebacks Offers FAQ.
How can I tell If I’m earning cashback while I’m shopping online?
Once you have the Givebacks chrome extension, to earn cashback, start by visiting a merchant site where you’d like to shop. Givebacks will automatically remind you when you can earn cashback, and you can always check by clicking the Givebacks icon on your Chrome extension list. Just click the button to activate cashback for that site and you’ll get a confirmation popup that your cashback is activated on that site. That’s it! Shop, check out, and you’ll receive cashback in your Givebacks wallet.
Where do I find cashback I’ve earned and cashback donated on my behalf?
Log in to your Givebacks account to see your cashback balance and the amounts donated to your cause. The cashback won’t immediately appear when you make a purchase because each merchant has to notify us that you placed an order, which can take from a few hours to several days. Once we get the notification from each merchant, we’ll add your pending cashback amount to your account and notify you.
How much money will I get from Givebacks?
When you make a qualifying purchase through Givebacks, you will receive up to 10% of your purchase, depending on the cashback percentage the participating merchant is offering. With more than 40,000 merchants participating, including some of the biggest names in retail, your cashback can really add up.
How much money will my cause get from Givebacks?
Your chosen cause will get up to 1% of your purchase in cashback. This percentage does not come from your cashback amount. Givebacks is making the donation on your behalf.
Does my cause get 1% of my cashback?
No, your chosen cause will get up to 1% of your purchase in cashback, which does not come from your cashback percentage. Givebacks is making the donation on your behalf out of the fee that merchants pay us.
How long will it be until I get my money?
Typically, cashback will be deposited into your wallet within about 60 days. The time period depends on the type of purchase and specific timeframes for each participating merchant. You can see the status of your pending cashback in your account, including the estimated deposit date.
How do I transfer my cashback?
Once the cashback in your wallet reaches $25, you can transfer it to a Prepaid Visa Gift Card that expires within 6 months (no transaction fee), Venmo ($0.25 transaction fee), PayPal ($0.25 transaction fee), or your bank account ($0.95 transaction fee). You can also donate any amount in your wallet to your cause with no minimum.
Is the cashback donated to my cause on my behalf tax deductible?
The money that Givebacks donates to your chosen cause with every purchase is not tax deductible on your return. However, any donations that you make to a cause from your cashback balance are tax deductible. If you donated any or all of your cashback balance to a registered cause, you will receive a year-end tax statement from Givebacks detailing the donations.
How does my cause get its money?
Causes that are registered with Givebacks will receive their cashback in their Givebacks wallet, just like you do. If your cause is not registered with Givebacks yet, we’ll contact the organization to ask them to register with Givebacks to receive donations. The organization has 8 calendar quarters to register with Givebacks. During that time we will track their donations.
If your cause doesn’t register by the end of that period or becomes ineligible, we’ll email you and ask you to select a new cause within 30 days. When you pick a new cause within the 30-day period, we’ll apply the donations from your previous Givebacks purchases to your new cause. If you don’t select a new cause within 30 days, we’ll apply the donations from your previous Givebacks purchases to other causes.
Can I remove my credit card from my Givebacks Wallet after my purchase?
Cashback will not be posted to your account if your credit card is not in your Givebacks Wallet. If you wish to remove your credit card, you will need to wait until after the cashback has posted to your account.
Why did I receive multiple emails about my cashback?
If you purchased multiple items at one time with an offer, you may receive multiple emails (one for each item) letting you know of your cashback earned.
What’s the difference between online and in-store cashback?
You get cashback from your online shopping by installing the Givebacks Genie browser extension on your desktop and mobile phone. The Browser Extension will pop up to remind you when you can earn cashback online.
To get cashback from your in-store shopping, just link your credit card(s) to your Givebacks account and claim offers that you want to automatically take advantage of when you’re out and about. Linking your card and claiming offers is the magic of in-store cashback. Once you’ve done that, you don’t have to remember coupons or bring vouchers with you. It all happens easily - you’ll automatically get cashback in your Givebacks wallet when you make a qualifying in-store purchase with your linked credit card. See In-Store Cashback FAQs for more detailed information >>
When will cashback be added to my account?
It can take up to seven business days for in-store cashback to be added to your account. If you do not see your cashback within seven business days of your in-store purchase, please contact Givebacks Customer Service.
What is in-store cashback?
With Givebacks in-store cashback, you can earn cashback when you use eligible linked cards to shop in person at participating merchants. The Givebacks extension allows you to earn cashback however you shop - online and in-store!
How do I earn in-store cashback?
Givebacks in-store cashback is available to anyone who signs up and links their cards. Simply add one or more eligible American Express, Mastercard or Visa credit cards to your Givebacks profile and link in-store cashback offers to your card(s). When you shop at participating local stores and pay with your eligible linked card, you will automatically earn cashback on qualifying purchases. Your pending cashback amount typically appears in your Givebacks account within seven days of your purchase.
Can I earn in-store cashback for online purchases?
No. Givebacks in-store cashback offers are valid only for purchases made in physical stores with eligible linked cards. To get cashback for online purchases, it’s easy to get the browser extension for your phone and desktop.
Can I earn in-store cashback for purchases made via phone?
Givebacks in-store cashback offers are valid only for purchases made in physical stores with eligible linked cards. To get cashback for purchases you make on your phone, just download the Givebacks mobile app and get the Givebacks browser extension for your phone.
How can I opt out of in-store offers?
Givebacks in-store cashback offers can be opted out by visiting “View Claimed Offers” section, selecting the offers you want to opt out of, and click the “De-activate” button.
How can I delete my card from the Givebacks?
You can remove any credit and/or debit cards associated with Givebacks by navigating to your Profile, selecting the card you want to remove under the section “Edit/Add Cards”, and selecting “Remove This Card.”
Can I earn in-store cashback while shopping outside of the United States?
No. In-store cashback is available only for in-store purchases at participating merchant locations in the 50 United States.
Can I earn in-store cashback when using a mobile payment method, such as Apple Pay, Android Pay or Samsung Pay?
We strongly recommend using only physical credit cards for in-store cashback purchases, because we do not consistently receive mobile wallet transaction details from American Express, Mastercard or Visa. Without that transaction information, we can’t award your cashback.
Can I use a credit card issued outside of the United States to earn in-store cashback?
No. Only cards issued in the United States and Canada are eligible to earn cashback at participating stores in the United States. Please note that any Canadian credit cards must be enrolled in the Givebacks in-store cashback program to be eligible for cashback.
Does Givebacks in-store cashback cost extra?
Absolutely not. Givebacks in-store cashback is offered to everyone who signs up for Givebacks at no extra cost.
Do I need to upload a receipt to Givebacks to earn my cashback?
No. Just shop with your linked card at participating merchants. It’s a good idea to keep your receipt in the rare event that you do not receive your cashback as expected. Your receipt is a valuable tool to help our Givebacks Customer Service team research a missing transaction.
What type of credit cards can I use?
Givebacks in-store cashback works with most American Express, Mastercard or Visa credit cards. Exceptions include Macy’s American Express cards, corporate and purchasing cards, Health Savings Account cards, Flexible Spending Account cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards and Visa Buxx. Diners Club and Discover cards are not eligible for in-store cashback at this time.
Can I use my store credit card for in-store cashback?
Givebacks in-store cashback is awarded when American Express, Mastercard and Visa report your linked purchase to us. Unfortunately, most store cards, even if they have a major credit card logo, are processed through the store’s bank and not the major credit card networks. This prevents us from being able to award cashback on these transactions.
Why can’t I use my Diners Club and Discover cards?
We are working diligently to add more payment card options for use with in-store cashback. We appreciate your patience while we work to expand our program.
Can I use my debit card to earn in-store cashback?
We recommended using an eligible American Express, Mastercard or Visa credit card for Givebacks in-store cashback. If you use your debit card, do not enter your PIN at checkout. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN at the point of sale. If you use your PIN for debit, Givebacks will not get your transaction information and you will not be eligible for in-store cashback.
How many cards can I enroll for in-store cashback?
You may enroll as many credit cards as you like. There is no limit to the number of eligible American Express, Mastercard or Visa cards that you can add to your Givebacks account to earn in-store cashback.
How do I know my credit card information is secure?
Questions? Contact us at Givebacks Support
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