Questions? We have answers.
Also see the following FAQ's:
How will I know if I’ve successfully redeemed an offer?
Givebacks will send you an email or Givebacks App notification when we learn of your in-store transaction, typically within 24 hours of your purchase. Cashback earned from in-store cashback offers will be added to your cashback balance in your Givebacks account, along with all the other cashback you’ve earned.
How do I link an offer to my credit card?
Once you’ve added an eligible credit card to your account, go to the Givebacks in-store cashback page to view all available in-store cashback offers. Find an offer and click “Claim Offer” to add it to all cards you have enrolled for Givebacks in-store cashback. Now you’re ready to start earning in-store cashback.
Do I need to present anything at the time of purchase?
No. That’s the best part! With Givebacks in-store cashback, there are no coupons to clip, no vouchers to print and nothing extra to present to the store at the time of purchase. Remember to use a credit card you’ve linked to the offer!
Do I have to claim offers to get cashback?
You only have to claim offers to get cashback from your in-store shopping. Once you have linked your credit card and claimed offers, you don’t have to remember coupons or bring vouchers with you. It all happens just like magic - you’ll automatically get cashback in your Givebacks wallet when you make a qualifying in-store purchase with your linked credit card.
Can I link all offers at once?
No, but you can link entire categories of offers, like clothing, electronics, or home & decor. Just click the Claim All button to link a category of offers to your card.
When I link an offer to my card, do I get in-store cashback for all future purchases at the merchant?
No. For some offers, you can make additional qualifying purchases within a 24-hour window after you first redeem the offer, but for others, the link is good only for a single redemption. Check “See Details” on the in-store cashback offer to determine the rules for a specific offer. After that time, you must relink the offer to your card to earn cashback.
How many times can I link an offer?
If there is a limit on the number of times you can link a Givebacks in-store cashback offer, it will be in the specific offer’s details. Select “See Details” for an offer to determine whether there is a limit per person. For example, if an offer has a limit of three uses per person, then you can link the offer up to three times and redeem it to earn cashback on three separate qualifying purchases.
Do links expire?
Yes. Link expiration varies by merchant, so please check “See Details” on the in-store cashback offer to determine the rules for a specific offer. If the offer is no longer linked to your card, you will not receive cashback for your purchase. It’s a good idea to reconfirm your link status before your shopping trip.
If I make a purchase before I link an offer, will I still get cashback?
Unfortunately, no. You must link in-store cashback offers to your eligible American Express, Mastercard or Visa credit card before you make a purchase to earn cashback.
Do I need to upload a receipt to Givebacks to earn my cashback?
No. Just shop with your linked card at participating merchants and the magic happens in the background. It’s a good idea to keep your receipt in the rare event that you do not receive your cashback as expected. Your receipt is a valuable tool to help our Givebacks Customer Service team research a missing transaction.
How do I earn in-store cashback?
Givebacks in-store cashback is available to anyone who signs up and links their cards. Simply add one or more eligible American Express, Mastercard or Visa credit cards to your Givebacks profile and link in-store cashback offers to your card(s). When you shop at participating local stores and pay with your eligible linked card, you will automatically earn cashback on qualifying purchases. Your pending cashback amount typically appears in your Givebacks account within seven days of your purchase.
Does Givebacks in-store cashback cost extra?
Absolutely not. Givebacks in-store cashback is offered to everyone who signs up for Givebacks at no extra cost.
How do I redeem an in-store cashback offer?
Redeeming an in-store cashback offer is simple. Once you’ve linked an offer to your eligible American Express, Mastercard or Visa credit card, simply use that card to make an in-store purchase that meets the terms and conditions of the offer. Remember, if you use your debit card to redeem an offer, do not enter your PIN. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN at the point of sale. You must use your signature in order for Givebacks to be notified of the transaction.
Do offers expire?
Yes, merchant offers expire. Expiration dates are specific to each offer and can be found by selecting “See Details” on the offer. Also, offers that are expiring in five days or fewer will display the message “Ending Soon” on the Givebacks in-store cashback home page. You won’t qualify for cashback on any purchase made after the offer expiration date.
What happens if an offer expires and I haven’t redeemed it?
When an offer that is linked to one of your cards expires, it will be automatically unlinked.
Do I need to keep my receipts?
It’s a good idea to keep your receipts. If the cashback does not automatically report to your account, our support team will need to see your receipt to investigate.
Can I remove my credit card from my Givebacks Wallet after my purchase?
Cashback will not be posted to your account if your credit card is not in your Givebacks Wallet. If you wish to remove your credit card, you will need to wait until after the cashback has posted to your account.
What percentage of cashback will I earn? Do cashback rates change during the offer period?
When using in-store cashback, you will earn the amount of cashback that is advertised on the date you made your purchase. For example, if you linked an offer when the cashback rate was 4% but made your purchase during a 2x cashback promotion, you will earn the promotional rate of 8%. Conversely, if you link at the promotional rate of 8% but make your purchase once it has returned to 4%, you will earn the 4% cashback rate. If you link during a promotional period, we recommend you shop before it has ended so you can maximize your cashback.