Understand: “Contact Organizer” Emails

Find out who receives the emails from people visiting your fundraising page.

Visitors to a fundraising Experience can submit questions by clicking the “Contact Organizer” button in the lower right corner of the screen: 


Why Donors Contact an Organizer

Contact forms can be submitted for any reason, but most often, donors or page visitors are reaching out because:

  • They want to offer words of encouragement.
  • They are curious about eligibility for entering a drawing.
  • They want to know when or how they will receive a prize or perk.
  • They have questions about event logistics.
  • They want to volunteer with the organization. 

Know Who Receives the Emails

By default, the Experience Organizer and Administrators (if any) receive all Contact Organizer emails. However, you can add or remove any emails from this recipient list, giving you more control over who can view and respond to donor questions. This Knowledge Base article shows you how to edit the recipient list: How-to: Change Who Receives the Contact Organizer Emails.

Please note that whenever you add an Administrator to an Experience, they’re automatically added to the Contact Organizer email recipient list, and you’ll need to manually remove them if you don’t want them receiving these emails. Find out how to assign administrators here: How to Add Administrators to Your Campaign.

Minimize Contact Organizer Emails 

While it’s important to respond when donors or page visitors reach out, you can minimize the need for them to do so by including FAQs on your fundraising page. FAQs answer donors’ most common questions and can help drive donation rates. Find out how to add FAQs to your fundraising page here: Can I Add FAQ’s to My Fundraising Page?.

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