It's easy to shop on Givebacks. No account is required. Just add items to your cart and check out. You’ll receive an emailed receipt shortly after checkout.
Receipts also serve as proof of purchase, especially for event or ticket purchases where digital tickets may not be issued.
Are there Fees for using the Givebacks store?
Givebacks charges a small processing fee for each transaction. Your organization decides who pays the fee - the payor or the organization. If there are fees, you will see them added to your total in your shopping cart.
Who can I ask questions about my orders or items in the store?
If you have a question about an item purchased in a Givebacks store, please contact the organization where you purchased it. You’ll see a Contact Seller link in the online store or app, where you can easily send a message.
How do I request a refund?
All refunds are handled in accordance with the organization’s refund policy. You may contact your organization's administrators to request a refund. Click Contact Seller in the app or the online store, and provide any helpful information to request your refund.
Note: For purchases where Rewards are applied, refunds will be issued solely in the form of Rewards for the full value of the transaction and will not be credited back to the original payment method.
If you are unable to reach the organization administrators, you may contact Givebacks Support to request assistance. Givebacks may attempt to resolve the issue, but has no obligation to provide refunds or become involved with any dispute between an organization and a customer.
How to Resolve Unrecognized Charges
If you detect an unfamiliar Givebacks charge, follow these steps to resolve the issue:
Record the transaction date(s) and amount(s) from your statement.
Gather the last four digits of the card used.
Submit a support request to Givebacks with these details to trace the charge's origin. Accurate details will help the support team address the issue promptly.
Can I pay on my mobile phone?
Download the Givebacks app for easy and quick access to your organizations, their stores, and their fundraisers. Purchases and donations can be made directly from your mobile device through the app.
To access your purchase history, open the app, sign in, and navigate to the purchase history section to view or download receipts.
The Givebacks store website is mobile-friendly. You can easily pay in your favorite browser.
How can I confirm my payment was successful?
You will receive confirmation of your purchase in three ways:
There will be an on-screen confirmation after checkout.
A receipt will be emailed shortly after checkout. If you don't see the email in your inbox within a few minutes, check your spam or junk folder.
You can also find your purchase history in the Givebacks app. From here, you can even resend your receipt.
Additionally, you can retrieve receipts through the Givebacks app or website by navigating to your purchase history after signing in.
You may also check with your organization administrators to confirm that the order was placed successfully.
Questions about orders and refunds are best answered by the organization from which you purchased the item. If you still need assistance, please contact Givebacks Support. If you notice an unrecognized transaction on your statement, ensure you gather details like the transaction date(s), amount(s), and the last four card digits before contacting Givebacks Support for investigation.
For assistance with retrieving receipts or proof of purchase, refer to the purchase history section in the Givebacks app or website.
Questions? Click the "?" icon to contact Givebacks Support.