Find out how to update donor information on a contribution after the transaction has already been made.
On some occasions, you may find that a donor requests to have their information changed after they’ve already contributed to your fundraiser. For instance, your donor may have made a typo or entered the wrong mailing address. We’ve made it easy for you, the experience organizer, to edit the following fields after a transaction has been made:
Who receives credit for the donation
Per-unit pledge and the maximum amount (for A-thon experiences)
Mailing address
Phone number
Responses in custom fields
Donation honoree (used if the donor would like their name to show differently, or not at all, on the experience page)
Here’s how to alter a previous transaction:
Click on Experiences in the left menu.
If you have chosen a list view, click on the title of your experience. If you have chosen a grid view, click on the experience image.
Click View Transactions*.
Hover your mouse over the donation you wish to edit.
Click on the 3-dot icon at the right of the line.
Click Edit Transaction*.
Click SAVE.
To change the donor’s name, click transaction honor, and enter the name that the donor would like to appear.
Good to know
All information collected from the donor can be edited here. This information will vary depending on the experience type and information collected in the experience.
Donors can also edit this information from their accounts. (learn more)
*Note: Terminology on these buttons may be different according to the terminology that you’ve chosen for your experience.
Questions? Click the "?" icon to contact Givebacks Support.