Edit a bidder's saved payment information anytime to streamline the bidding process.
Givebacks collects and saves each Auction bidder's credit card information when they submit their first bid, making it easy to re-bid or submit new bids. At the end of the Campaign, the winner will automatically be charged for their winning bid using the payment information on file.
However, sometimes a bidder’s credit card information needs to be updated. Regardless of whether a bidder’s card was expired or deactivated, Givebacks makes it easy for bidders and organizers to update their payment information before an Auction has ended.
Here’s how to update credit card information for a bid that’s already been placed:
Bidders
Log into your account and go to your My Account area.
Click on your initials in the upper right corner of your screen, and select My Account:
Go to My Payment Method and select Edit:
Update your card information, and select Save:
To delete a card, follow the steps above but select Delete instead of Edit.
Instructions for Campaign Organizers
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
Select View Auction Bids.
Select the Bidders tab in the top right corner.
Find the bidder you’re looking for and hover over their name.
Click on the three-dot menu on the right and select Edit Payment Information:
When the following pop-up appears, select Edit:
Add the new payment information, then click SAVE.
Good to know
When a bidder’s payment information is updated, the system will automatically apply the new payment method to all items they’ve bid on. This means the bidder won’t have to go back and repeat this process if they’ve bid on multiple items.
Questions? Click the "?" icon to contact Givebacks Support.