On occasion, admins may need to refund an order that was purchased through the store. This can be done by clicking the Refund button in the order details. Full and partial refunds may be issued, but partial refunds are available only for complete line items in the order.
Refunds can address various scenarios, such as handling duplicate payments or refunding individual items from an order with multiple products.
Issuing a full refund
From the toolbar, select Financial Management, then Orders.
Locate the order by using the filter. Click the order ID to open the order details.
Click the Refund button.
Select Full Refund and click the Refund button.
Issuing a partial refund
This method is particularly useful when you need to refund a single item in an order with multiple items.
From the toolbar, select Financial Management, then Orders.
Locate the order by using the filter. Click the order ID to open the order details.
Click the Refund button.
Select Partial Refund and select the line item(s) you wish to refund.
You can select multiple line items. Click Refund Item(s).
If you are refunding a single item, ensure that you choose the correct line item to avoid impacting other items in the order.
Good to Know:
Partial refunds can only be issued for full line items. For example, if a line item has a quantity of 2, you cannot refund 1 item.
Fees are refunded for a full refund, but not a partial refund.
It takes 5-10 days for a customer to receive their refund.
Questions? Click the "?" icon to contact Givebacks Support.