On occasion, admins may need to refund an order that was purchased through the store. This can be done by clicking the Refund button in the order details. Full and partial refunds may be issued, but partial refunds are available only for complete line items in the order.
Issuing a full refund
From the toolbar, select Financial Management, then Orders.
Locate the order by using the filter. Click the order ID to open the order details.
Click the Refund button.
Select Full Refund and click the Refund button.
Issuing a partial refund
From the toolbar, select Financial Management, then Orders.
Locate the order by using the filter. Click the order ID to open the order details.
Click the Refund button.
Select Partial Refund and select the line item(s) you wish to refund.
You can select multiple line items. Click Refund Item(s).
Good to Know:
Partial refunds can only be issued for full line items. For example, if a line item has a quantity of 2, you cannot refund 1 item.
Fees are refunded for a full refund, but not a partial refund.
Questions? Click the "?" icon to contact Givebacks Support.