The Givebacks App
The Givebacks App is designed for members and supporters of causes such as PTAs, schools, booster clubs, and other non-profit organizations. Here, you can find answers to your questions about using the app to support your causes—from shopping from their online stores to making donations and much more!
General Information
Give
Buy
Earn (Shop to Give)
Wallet
Districts
Get answers to your questions specific to school district sites.
Account Codes
District Compliance
- How do admins view the "In Good Standing" report?
- How do I create District Compliance Form Submission Notifications?
- How can I submit a compliance form to my School or District?
- How can I create Signer Types and assign Signer Roles?
- How do I approve District Compliance Submissions as a District Signer?
- How do I create District Compliance Forms?
General User Guide
Information on managing your personal account and log in with Givebacks for Nonprofits.
Login Assistance and General Information
Supporters and Parents
Online Store
Everything you need to know about managing your online store with Givebacks including how to add products, use Givebacks point-of-sale and Stripe, and change your store settings.
Products
Stripe
- How do I download a report of Stripe payouts for reconciliation?
- How do I set up Stripe to take payments with Givebacks?
- Credit Card Processing: What you need to know
- How can I view my Stripe Connect account?
- Why is my Stripe account in "Pending" status?
- How to Change the Owner of Your Stripe Account
- See all 11 articles
Orders
Givebacks POS
Settings
- How do I set up coupon codes (discounts) in our Givebacks store?
- Can I customize my store receipt?
- Treasurer's Guide to Givebacks Reports
- How do I change settings for the processing fees in my store?
- How do I edit the logo and branding in my Givebacks Store?
- How do supporters access our Givebacks store?
Fundraising - General Information
Fundraising Pricing
Product Fundraisers
Fundraisers 2024
Answers to questions specific to Givebacks' new integrated A-thons and Crowdfunding fundraisers. Learn how to set up your next fundraiser and make it a success.
A-thons & Crowdfunding
- How do I Build a Crowdfunding Campaign?
- How to Manage Your Participant Center with Crowdfunding
- How do I turn on Campaign Extras?
- How do I Manage Prizes in a Crowdfunding Campaign?
- How do I use Custom Sections for Sponsors and FAQs with Crowdfunding
- How to Customize Your Crowdfunding URL
- See all 21 articles
Fundraisers 2023
Answers to questions you have about fundraisers, from a-thons and crowdfunding to auctions and events. These fundraisers are hosted on Givebacks' .gives platform.
General Setup
A-thons & Crowdfunding
- How to set up registrations with limited quantities or time when using Peer-to-Peer fundraising
- How to limit the number of participants that can join a team
- How to remove the list of participants and/or teams from the main fundraising page
- A-thon reports
- How-to: Log A-thon or Peer-to-Peer activity as a participant
- How-to: Log A-Thon Activity Progress
Teams, Attendees, Participants & Participant Center
- How-to: Hide Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Leaderboards
- How to customize the link to your personal or Peer-to-Peer fundraising page
- How to: Resend registration and team invitation emails
- How to edit your participant or team fundraising goal
- See all 27 articles
Auctions
- Understand: Bidding on Auction Items with Multiple Quantities
- How-to: Create QR Codes for Your Auction Items
- How-to: Create Image Links for the Import Auction Items Spreadsheet
- How-to: Add Multiple Auction Items to Your Experience at Once
- Understand: Auction Gifts
- How-to: Cancel an Auction Bid
- See all 18 articles
Raffles and Sweepstakes
Events and Ticketing
Donation Pages
Fundraisers FAQs
- Can I see how many people have visited my experience page?
- How can I hide the amount raised on my fundraiser?
- How do I add sales tax to purchases on my fundraiser?
- Can I preview my experience before I publish?
- Edit or manage your donation after the transaction is made
- How to Manage Recurring Donations on My Fundraisers and Donation Pages
- See all 35 articles
Livestreaming
- Understand: Browsers and Devices That Support Livestreaming
- How-to: Give Donors Access to Your Livestream Recording
- Insights: Livestream Activities
- Insights: Livestream Presenter Checklist
- Insights: Best Practices for Livestream Presenters
- How-to: Join a Livestream as a Guest Presenter
- See all 26 articles
Managing Your Cause with Shop to Give
Help articles on the Cause Admin Portal of the Shop to Give program.
Promotion Center
Admin Management
Payouts
Cause Management
Communications
This is the hub where you can find information on using Givebacks to send newsletters and messages, create hubs, and upload files and photos.
Communication FAQs
Newsletters
Messages
Files and Photos
Contacts
Questions about managing your contacts and their properties in Givebacks? You're in the right place. Plus, answers to frequently asked questions about contacts and how to manage join requests.
Manage Contacts
Hubs and Hub Joins
Contact Properties
Join Requests
Contacts FAQs
- How do I setup notifications?
- Are online store customers and fundraising donors added to the contact database?
- How do I add or remove Org/Site Administrators or Custom Permissions?
- Why can't I use the same email address for two people?
- End of School: Prepare Your Site for the Next School Year
- Should I use my personal email address or my generic officer email address?
- See all 8 articles
Directory and Calendar
Need to know more about the directory and calendar in Givebacks? Find the information you're looking for in these helpful articles.
Website Builder
Setting up your website in Givebacks and want some guidance? Check out these helpful resources and you'll be on your way to building an amazing website!
Memberships
Looking for more information on managing your memberships in Givebacks? Everything you need to know about setting up memberships in your store and importing members to remitting state dues is right here!
Manage Members
- How can I set up memberships and create custom/family memberships in the store?
- Can I import members?
- Can I allow only current year members to view the Directory?
- How do I enter memberships paid by cash/check?
- How can I void/edit a membership?
- When I add a new member are they notified about Givebacks?
- See all 7 articles
Compliance
If you have questions about compliance, you've come to the right place! Check out these helpful articles to help your organization stay compliant.
Officers
Release Notes
Want to keep up with the latest improvements and enhancements to Givebacks? Read our comprehensive release notes to find out what we're working on to make sure your Givebacks experience is unbeatable.