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Shop to Give
Details on how you can support your nonprofit cause by shopping at thousands of merchants.
Technical Support
Mobile App
Browser Extension
- How can I uninstall the Browser Extension?
- Why can't I see the browser extension on the top right of my browser?
- What browser is the browser extension available on?
- Why doesn't the Browser Extension pop up when cash back is available on a website?
- How do I activate an offer in the Browser Extension?
- How can I install the Browser Extension?
- See all 7 articles
All Things Cashback
- Why is my cashback no longer in my wallet?
- Help! Why have I not earned cashback?
- Feeling Generous? Donate all your cashback
- Follow these steps to withdraw your cashback
- How to earn cash back when you are dining out
- How can I view the potential earnings (cashback) I might receive from using an offer?
- See all 8 articles
Shop to Give Offers
- How can I link my credit card for in-store or local dining offers?
- Is this offer valid online, in-store or both?
- How can I find an offer from my favorite local restaurant?
- How do I know if a certain merchant participates in Shop to Give?
- How do I claim an In-store or Dining offer?
- Offers FAQ
- See all 8 articles
Account Questions
Getting Started
Managing Your Cause with Shop to Give
Help articles on the Cause Admin Portal of the Shop to Give program.
Promotion Center
Admin Management
Payouts
Cause Management
Fundraisers
Product Fundraisers
Organization Setup and Branding
- How to register your organization on Givebacks Fundraisers
- Add users to your fundraisers organization account
- Branding your account: What you need to know
- How do I change my organization's name?
- Set up a custom domain for your Givebacks Fundraising Account
- How do I set up Google Analytics?
- See all 10 articles
General Setup
FAQs
- Can I see how many people have visited my experience page?
- How can I hide the amount raised on my fundraiser?
- How do I add sales tax to purchases on my fundraiser?
- Can I preview my experience before I publish?
- Edit or manage your donation after the transaction is made
- How to Manage Recurring Donations on My Fundraisers and Donation Pages
- See all 36 articles
Auctions
- Understand: Bidding on Auction Items with Multiple Quantities
- How-to: Create QR Codes for Your Auction Items
- How-to: Create Image Links for the Import Auction Items Spreadsheet
- How-to: Add Multiple Auction Items to Your Experience at Once
- Understand: Auction Gifts
- How to cancel a bid on an auction
- See all 18 articles
A-thons & Crowdfunding
- How-to: Log A-Thon Activity Progress
- How to set up registrations with limited quantities or time when using Peer-to-Peer fundraising
- How to limit the number of participants that can join a team
- How to remove the list of participants and/or teams from the main fundraising page
- Edit who is credited for a donation
- Online Crowdfunding Campaign Guide
- See all 18 articles
Raffles and Sweepstakes
Teams, Attendees, Participants & Participant Center
- How-to: Hide Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Leaderboards
- How to customize the link to your personal or Peer-to-Peer fundraising page
- How to resend registration emails to participants on your experience
- How to edit your Peer-to-Peer fundraising goal
- See all 27 articles
Livestreaming
- Understand: Browsers and Devices That Support Livestreaming
- How-to: Give Donors Access to Your Livestream Recording
- Insights: Livestream Activities
- Insights: Livestream Presenter Checklist
- Insights: Best Practices for Livestream Presenters
- How-to: Join a Livestream as a Guest Presenter
- See all 26 articles
Events and Ticketing
Donation Pages
Troubleshooting
Terms and Policies
- Is Givebacks (formerly MemberHub) Secure
- Givebacks (formerly MemberHub) Fundraisers - Intellectual Property Policy
- Guidelines for Administrators
- Givebacks (formerly MemberHub) Fundraisers - Funding and Service Fee Policy
- Givebacks (formerly MemberHub) Fundraisers - Refund Policy
- Givebacks (formerly MemberHub) Fundraisers - Cookie Policy
Online Store
Products
Stripe
- How to download a report of Stripe payouts for reconciliation
- Why does Stripe send a 1099-K form?
- How to Change Bank Information on your Stripe Account
- How can I view my Stripe Connect account
- Credit Card Processing: What you need to know
- Stripe disputes and what this means for you.
- See all 12 articles
Orders
Givebacks POS
Settings
- How to promote Givebacks signups in your Givebacks (formerly MemberHub) store
- How to setup coupon codes (discounts) in your Givebacks (formerly MemberHub) store
- How to setup Notifications
- How to Customize my Givebacks (formerly MemberHub) Store receipt
- Treasurer's Guide to Givebacks (formerly MemberHub) Reports
- How to change settings for platform and processing fees
- See all 7 articles
General User Guide
Information on managing your personal account and log in with Givebacks for Nonprofits.
Login Assistance and General Information
Supporters and Parents
Communications
Newsletters
Messages
Hubs and Hub Joins
Files and Photos
Contacts
Manage Contacts
FAQs
- How to Add information collected in the store into your contacts database
- How do I add or remove Org/Site Administrators or Custom Permissions?
- Why can't I use the same email address for two people?
- End of School: Prepare Your Site for the Next School Year
- Should I use my personal email address or my generic PTA email address?
- User Permissions and Roles
- See all 7 articles
Contact Properties
Join Requests
Directory and Calendar
Website Builder
Memberships
Manage Members
- How to set up memberships and create custom bundled/family memberships in your store
- Member Import Tool for Local Units
- How to Increase Membership by Enabling the Members Only Directory
- Enter PTA Members (Cash/Check)
- How to Void/Edit a PTA Membership
- What if I entered the wrong email address for a PTA member?
- See all 8 articles
Compliance
District Compliance
Documents
Compliance Manager
Release Notes
