The Givebacks App
The Givebacks App is designed for members and supporters of causes such as PTAs, schools, booster clubs, and other non-profit organizations. Here, you can find answers to your questions about using the app to support your causes—from shopping from their online stores to making donations and much more!
General Information
Give
Buy
Earn (Shop to Give)
Wallet
General User Guide
Information on managing your personal account and log in with Givebacks for Nonprofits.
Login Assistance and General Information
Supporters and Parents
Districts
Get answers to your questions specific to school district sites.
Account Codes
District Compliance
- How do admins view the "In Good Standing" report?
- How do I create District Compliance Form Submission Notifications?
- How can I submit a compliance form to my School or District?
- How can I create Signer Types and assign Signer Roles?
- How do I approve District Compliance Submissions as a District Signer?
- How do I create District Compliance Forms?
Directory and Calendar
Need to know more about the directory and calendar in Givebacks? Find the information you're looking for in these helpful articles.
Contacts
Questions about managing your contacts and their properties in Givebacks? You're in the right place. Plus, answers to frequently asked questions about contacts and how to manage join requests.
All Contacts
Hubs
Join Requests
Contacts FAQs
- Are online store customers and fundraising donors added to the contact database?
- Why can't I use the same email address for two people?
- End of School: Prepare Your Site for the Next School Year
- Should I use my personal email address or my generic officer email address?
- User Permissions and Roles
- How is this FERPA Compliant? Are there privacy settings?
Memberships
Looking for more information on managing your memberships in Givebacks? Everything you need to know about setting up memberships in your store and importing members to remitting state dues is right here!
Members
- Can I import members?
- Can I allow only current year members to view the Directory?
- How do I enter memberships paid by cash/check?
- How can I void/edit a membership?
- What if I need to update the name or email address for a membership?
- When I add a new member are they notified about Givebacks?
- See all 7 articles
Membership Products
Communications
This is the hub where you can find information on using Givebacks to send newsletters and messages, create hubs, and upload files and photos.
Communication FAQs
Messages
Newsletters
Online Store
Everything you need to know about managing your online store with Givebacks including how to add products, use Givebacks point-of-sale and Stripe, and change your store settings.
Store FAQs
Products
- How do I create a QR code for products in the store?
- How do I add products to my store?
- How do I share the link to my Givebacks store?
- How do I sort products in my store?
- How do I add custom fields for products or memberships?
- Can we let shoppers name their price in the Givebacks store?
- See all 7 articles
Categories
Point of Sale
Product Fundraisers
Fundraising - General Information
Fundraising Pricing
Fundraisers 2024
Answers to questions specific to Givebacks' new integrated A-thons and Crowdfunding fundraisers. Learn how to set up your next fundraiser and make it a success.
General Fundraiser 2024 Information
- How do I turn on Campaign Extras?
- How to Customize Your Crowdfunding URL
- How to Collect Donor Information Using Custom Fields with Crowdfunding & A-thons
- How to Generate a QR Code for Your Campaigns
- Reports and donation history for Crowdfunding & A-thons
- How do I add offline donations for my Crowdfunding or A-thon campaign?
- See all 9 articles
A-thons & Crowdfunding
- Crowdfunding fundraisers: What you need to know
- Online Crowdfunding Campaign Guide
- How do I Build a Crowdfunding Campaign?
- How to Manage Your Participant Center with Crowdfunding & A-thons
- How do I Manage Prizes in a Crowdfunding or A-thon Campaign?
- How do I use Custom Sections for Sponsors and FAQs with Crowdfunding & A-thon Campaigns?
- See all 12 articles
Fundraisers 2023
Answers to questions you have about fundraisers, from a-thons and crowdfunding to auctions and events. These fundraisers are hosted on Givebacks' .gives platform.
General Setup
Organization Setup and Branding
A-thons & Crowdfunding
- Understand: Crowdfunding Reports
- How to set up registrations with limited quantities or time when using Peer-to-Peer fundraising
- How to limit the number of participants that can join a team
- How to remove the list of participants and/or teams from the main fundraising page
- Understand: A-thon Reports
- How-to: Log A-thon or Peer-to-Peer activity as a participant
- See all 7 articles
Teams, Attendees, Participants & Participant Center
- How-to: Hide Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Prizes
- How-to: Add Peer-to-Peer Leaderboards
- How to customize the link to your personal or Peer-to-Peer fundraising page
- How to: Resend registration and team invitation emails
- How to edit your participant or team fundraising goal
- See all 27 articles
Auctions
- Understand: Bidding on Auction Items with Multiple Quantities
- How-to: Create QR Codes for Your Auction Items
- How-to: Create Image Links for the Import Auction Items Spreadsheet
- How-to: Add Multiple Auction Items to Your Experience at Once
- Understand: Auction Gifts
- How-to: Cancel an Auction Bid
- See all 18 articles
Raffles and Sweepstakes
- How-to: Allow Donors to Purchase Raffle Entries for Any Prize Available
- Understand: Restrictions for Offering Firearms or Alcohol as Prizes
- How to run a 50/50 raffle
- Understand: How Raffle and Sweepstakes Entry Numbers Are Assigned
- Charity Raffles: What You Need to Know
- How-to: Disable Custom Entries for Raffles and Sweepstakes
- See all 46 articles
Events and Ticketing
Donation Pages
Fundraisers FAQs
- Can I see how many people have visited my experience page?
- How can I hide the amount raised on my fundraiser?
- How do I add sales tax to purchases on my fundraiser?
- Can I preview my experience before I publish?
- Edit or manage your donation after the transaction is made
- How to Manage Recurring Donations on My Fundraisers and Donation Pages
- See all 35 articles
Livestreaming
- Understand: Browsers and Devices That Support Livestreaming
- How-to: Give Donors Access to Your Livestream Recording
- Insights: Livestream Activities
- Insights: Livestream Presenter Checklist
- Insights: Best Practices for Livestream Presenters
- How-to: Join a Livestream as a Guest Presenter
- See all 26 articles
Managing Your Cause with Shop to Give
Help articles on the Cause Admin Portal of the Shop to Give program.
Promotion Center
Admin Management
Payouts
Cause Management
Shop to Give
Details on how you can support your nonprofit cause by shopping at thousands of merchants.
Shop to Give FAQs
Compliance
If you have questions about compliance, you've come to the right place! Check out these helpful articles to help your organization stay compliant.
Update Officers
PTA Compliance Manager
Financial Management
The online store provides a great way to sell products and raise funds. The Financial Management section provides you with all the details of your orders in the Orders reports. View payout reports that detail the transactions in your deposits from Givebacks. You can also set up and manage your Stripe account from here.
Orders
Payouts
Stripe
- How do I set up Stripe to take payments with Givebacks?
- Credit Card Processing: What you need to know
- How can I view my Stripe account?
- Why is my Stripe account in "Pending" status?
- How to Change the Owner of Your Stripe Account
- Why does Stripe need my Social Security Number and EIN?
- See all 10 articles
Website Builder
Setting up your website in Givebacks and want some guidance? Check out these helpful resources and you'll be on your way to building an amazing website!
My Organization
Need help managing your organization in Givebacks? Find help in managing admin access, notifications, and settings. You can also find ways to promote your cause with links and promotional materials.
Notifications
Release Notes
Want to keep up with the latest improvements and enhancements to Givebacks? Read our comprehensive release notes to find out what we're working on to make sure your Givebacks experience is unbeatable.