If your organization is sending messages and you are not receiving them, there are a few things you can try. You can make sure the emails can not be found in your spam or junk folder, add Givebacks to your contacts list in your email client, and make sure your email is correct in the Givebacks system by trying to log in with your email address or asking your organization's admins.
Check your spam and junk folders
The first place to check is your spam and junk folders. Please go to your email client and check your spam and junk folders. You can search for Givebacks to see if you can locate the lost emails. If you find them, move them to your inbox to help ensure they go directly there in the future.
Add Givebacks to your contacts list
Sometimes email applications will drop an email without even allowing it through to your inbox or spam folder. Please add these email addresses to the contact list in your email application:
These are the three email addresses that all emails are sent from. Adding them to your contact list will ensure that your email application will allow our emails through to your inbox.
Log in to Givebacks with your email address
Please try logging into Givebacks at app.memberhub.com/login. If you can not log in, this might mean your email address is incorrectly entered in your Givebacks site. Please contact your organization's admins. They can help update your email address in Givebacks.
Still having trouble?
Contact Givebacks Support at support.givebacks.com and we can assist you. Please include the email address where you expect to see messages, your organization's name, and the title of some messages you have not received.
Questions? Contact Givebacks Support.