It's easy to shop on Givebacks. No account is required. Just add items to your cart and checkout. You’ll receive an emailed receipt shortly after checkout.

Are there Fees for using the Givebacks store?

Givebacks charges a small processing fee to process transactions. Your organization decides who pays the fee - the payor or the organization. If there are fees, you will see them added to your total in your shopping cart. 

Who can I ask questions about my orders or items in the store?

If you have a question related to items purchased in a Givebacks store, please contact the organization from which you purchased the item. You’ll see a Contact Store Admin link in the online store where you can easily send a message.  

How do I request a refund?

All refunds are handled according to the organization’s refund policy. You may reach out to your organization administrators to request a refund. Click Contact Store Admin in the online store and provide any helpful information to request your refund.

If you are unable to reach the organization administrators, you may contact Givebacks Support to request assistance. Givebacks may attempt to resolve the issue but has no obligation to provide refunds or become involved with any dispute between an organization and a customer.

Can I pay on my mobile phone?

The Givebacks store website is mobile-friendly. You can easily pay in your favorite browser.

How can I confirm my payment was successful?

You will receive an emailed receipt shortly after checkout. If you don't see the email in your inbox within a few minutes, be sure to check your spam or junk folders. You may also check with your organization administrators to confirm that the order was placed successfully. 

 

Questions? Contact Givebacks Support.

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