Treasurers can utilize the Payout reports and Order reports to help manage their organization's finances.
Payout Reports
Payout reports are a great starting point for reconciling your books. To download your Payout reports, follow the steps in this article, How do I download a report of Stripe payouts for reconciliation?
Sample Payout Report:
You see: Price, Subtotal, Fees, and, most importantly, "Your Share". This is the amount that is deposited in your organization's bank account.
For a fundraiser, the price is the donation amount selected in your online fundraiser. Fees is the full amount of credit card processing fees and platform fees. Depending on your Fundraiser pricing model, fees can be calculated in many ways. Your Share is again the most important number because this is what your organization keeps.
Notes:
The report is downloaded as a .csv file, allowing you to use your preferred spreadsheet tool.
Item Name and Category fields are included so you can sort and filter to itemize your payout reports.
Some tips to reconcile deposits to your bank account:
Filter by category or item name (whichever best matches your budget line items). If you prefer not to use filters, you can sort by category or item.
Sum by selected category or item.
Repeat steps 1 & 2 until all categories/items in the payout report are accounted for.
You can then split your bank deposit into multiple line items to match your payout.
Order Reports
There are two order reports - Orders and Ordered Items. For details on the order reports, see How do I view my orders? These reports can be downloaded into CSV files, too.
1. Orders Report - The Orders Report displays purchases at the cart level. There is one line per order.
Sample Orders Report:
2. Ordered Items - The Ordered Items report shows every item purchased listed on a separate line. You can use the filters to narrow the view of your orders.
Sample Ordered Items Report:
Other important information
Refunds
Refunds are listed on the Orders Report with a status of Refunded. The reports default to a status of purchased. To see refunds, you must clear the filter or change the filter to include the status of Refunded.
Credit Card Disputes
If a purchaser disputes a transaction, we will flag that item as disputed. You can view the item by filtering on Status equals Disputed.
Givebacks support will reach out to you to help resolve the dispute. It is often a misunderstanding because someone doesn't recognize a credit card purchase, and it can easily be resolved with a couple of emails.
Questions? Click the "?" icon to contact Givebacks Support.