This article applies to fundraisers on the .gives platform (auctions, raffles, sweepstakes, and multi-type fundraisers)
Customize who receives questions from donors when they use the “Contact Organizer” button.
Givebacks allows you to choose who receives donor inquiries from the Contact Organizer button in the lower right corner of your Campaign Page:
Designating a specific person or people to answer these emails can help ensure that all questions are responded to promptly, improving the donor experience.
Update Contact Organizer Email Address
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
Select Campaign Setup.
Go to Options in the timeline at the top and select Campaign Options.
Scroll down to Choose who will receive donor questions from the “Contact Organizer” button and select DELETE to remove an email address or + Add another to add a new email address:
This setting defaults to the email address of the person who created the Campaign. You can change the email address or add more than one, but you must include at least one email address.
Select Save.
Questions? Click the "?" icon to contact Givebacks Support.