How-to: Change Who Receives the Contact Organizer Emails

Customize who receives questions from donors when they use the “Contact Organizer” button.

Givebacks (formerly MemberHub) allows you to choose who receives donor inquiries when they click on the Contact Organizer button in the lower right corner of your Experience page:

Designating a specific person or people to answer these emails can help ensure that all questions are responded to promptly, improving the donor experience.

Update the “Contact Organizer” Email Address

1. Go to Givebacks and log in.
2. Click on My Campaigns in the left menu.
3. If you have chosen a list view, click on the campaign title. If you have chosen a grid view, click on the campaign image.
4. Select Edit Experience.
5. Select Options in the timeline at the top.
6. Click on the plus sign next to Experience Options to expand this section.
7. Scroll down to the following question:

8. This setting defaults to the email address of the person who created the Experience. You can change the email address or add more than one, but you must include at least one email address.

9. Click Save at the bottom of the page.

   Good to Know

   • To learn more about how the “Contact Organizer” button works, see this Knowledge Base article: Understand: “Contact Organizer” Emails