Raffle and Sweepstakes Campaigns allow you to sell physical entries in person and manually enter them into your drawing. If a donor who purchased offline entries requests a receipt, you can send it in an email that will include their entry numbers and purchase details.
How do I send a receipt for offline entries?
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
Select View Donations*.
Search for the donor’s name and hover your mouse over the line with the donor’s entry purchase.
Click on the three-dot icon on the right and select Resend Receipt:
Enter the donor's email address and select Resend:
What do I need to send receipts for offline entries?
You can only send an email to donors who have purchased physical entries if you have their email addresses. For this reason, be sure to request donors’ email addresses when they complete their purchase.
*Terminology may differ according to Campaign settings.
Frequently Asked Questions
Can I send receipts for raffle entries purchased offline?
Yes, you can email receipts to donors who purchased physical raffle or sweepstakes entries in person. The receipt will include their entry numbers and purchase details.
What information do I need to send an offline entry receipt?
You need the donor’s email address to send a receipt. Always collect email addresses when selling physical entries in person so you can provide receipts if requested.
Where do I find offline entry purchases to resend receipts?
Go to Campaigns, select your Campaign, then View Donations. Search for the donor’s name, hover over their entry purchase, click the three-dot menu, and select Resend Receipt.
How do I add offline entries to my Raffle or Sweepstakes?
You can manually enter physical entries sold in person into your Campaign so they’re included in your drawing. Learn the complete process in our guide on how to add offline raffle or sweepstakes entries.
Will the receipt show the donor’s entry numbers?
Yes, the emailed receipt includes all entry numbers assigned to that purchase, along with the purchase amount and transaction details.
Questions? Click the "?" icon to contact Givebacks Support.