If your organization is sending messages and you are not receiving them, there are a few things you can try. You can use the Givebacks app to ensure you are opted in to receive communications. You can also make sure the emails are not in your spam or junk folder, add Givebacks to your email client's contacts list, and verify with the organization that your email address is listed correctly.
Ensure you are opted in to communications
You can adjust your subscription status within the Givebacks app. In the app, go to the Account page and scroll to the Profile section. Click Orgs and Communications and select your organization. In the Communications section, turn the toggle switch for Receive Communications to "on".
Check your spam and junk folders
Please check your email client's spam and junk folders. You can search for Givebacks to see if you can locate the lost emails. If you find them, move them to your inbox to help ensure they go directly there in the future.
Add Givebacks to your contacts list
Sometimes, email applications will drop an email without even allowing it through to your inbox or spam folder. Please add these email addresses to the contact list in your email application:
These are the three email addresses from which all emails are sent. Adding them to your contact list will ensure your email application allows our emails into your inbox.
Log in to Givebacks with your email address
Please try logging into Givebacks at npo.givebacks.com/login. If you can not log in, this might mean your email address is incorrectly entered in your Givebacks site. Please contact your organization's admins. They can help update your email address in Givebacks.
Still having trouble?
Contact Givebacks Support at support.givebacks.com, and we can assist you. Please include the email address where you expect to see messages, your organization's name, and the title of some messages you have not received.
Questions? Click the "?" icon to contact Givebacks Support.