If you need to update the name or email address on a store-purchased membership, please contact Givebacks Support. Admins cannot edit this information, but we are happy to help you. Please send us the membership data as it is currently on the membership, and the correct information. If encountering recognition errors, ensure the purchased item is a membership and not a store product.
To update a manually entered membership, void the membership and re-enter it with the correct information. Go to Memberships, then Members. Locate the membership in the list of Members and click the three dots at the end of the row for that membership. Click Void Membership. In the confirmation box, click Void Membership. Ensure that you provide complete and accurate information when re-entering the membership. Verify the membership product type to check for any required custom fields that might have been omitted during the previous entry.
Membership Access Guidelines
New members do not need to create a separate account to access the Givebacks website. Once membership information has been added, members can log in using the provided email. Membership confirmation emails contain detailed instructions on how to log in and access personalized pages where members can view their purchases and associated causes.
Membership Login Instructions
Members receive confirmation emails with login details. Simply enter the provided email address on the Givebacks website to access personalized membership pages.
Note: The member role, the blue star, the membership card, and the dues owed to the state will be removed from the site for that person's profile.
If you want to edit the Contact record instead of a membership, see How can I edit a contact's information?
If you are unable to proceed with a membership purchase, verify that the correct membership year is selected from the drop-down menu. Ensure that no other membership for the same period is in the cart, and use a unique email address for the membership, as duplicates cannot share the same email address. If membership information is erroneously autopopulated during purchase, this can be updated to display the correct category. Contact support for assistance if encountering such an issue.
To manage memberships effectively, ensure the selection of the correct membership year, avoid product misclassification, and verify completeness of entered details. These best practices help prevent common errors and streamline membership management.
Questions? Click the "?" icon to contact Givebacks Support.