Before you can pay your State PTA dues, you must be listed as the current year's President/Treasurer according to this tutorial and log in with the email listed for the officer record.
State dues payments for memberships are payable directly to the state PTA via e-Check/ACH in Givebacks. Go to Memberships > Remit State Dues. This eCheck process is not connected to the Stripe account used to accept credit card payments in your online store.
Please note the fee structure for State PTA dues payments:
Failed Payment Fees: If a payment fails, there is a $4 fee to cover processing the unsuccessful transaction.
Successful Payment Fees: For every successful dues payment, a $2 transaction fee applies.
Understanding these fees helps ensure accurate remittances and avoid unexpected charges.
Paying State Dues
From the toolbar, go to Memberships, then Remit State Dues.
Click the Send ACH Payment button.
Enter your banking details. Check the box to tokenize your bank account information so you won't have to enter this information each time you submit a dues payment. Click Save Banking Details to submit your payment.
Note: If you have previously saved your banking details, please ensure they are correct. If you need to change the bank information, please contact Givebacks support.
You will then see the payment on your Dues Payments screen, where its status and details are displayed.
Within Membership > Remit State Dues, you can see all Dues Payments for each year -- print this page and circle or highlight the current payment to include with the paperwork for your files. If you also need to pay council dues per member, print two extra copies (one for the check request and one to include with the check you send to your council treasurer).
What happens if the payment fails?
You will need to resend your payment. If you previously saved your bank information for state payments, the most common reasons for failed payments are: 1) the saved bank account has been closed, or 2) your bank account is overdrawn. Payment failures can occur for various reasons, but the primary issues usually stem from incorrect or incomplete payment details. Resolving these will allow you to remit your PTA dues smoothly.
The failed payment should remove the saved bank information, and you can reattempt the payment. You will be prompted to provide the correct payment information if necessary. If you are not prompted to enter new bank information when you try again, contact support@givebacks.com to have it removed.
A failed state dues payment will incur a $4 fee. If the transaction is resubmitted successfully, a $2 transaction fee will also apply, making the total fee for this sequence $6. Double-check your account details to minimize the risk of failed payments.
Questions? Click the "?" icon to contact Givebacks Support.