Before you can pay your State PTA dues, you must be listed as the current year's President/Treasurer according to this tutorial and log in with the email listed for the officer record.
State dues payments for memberships are payable directly to the state PTA via e-Check/ACH in Givebacks. Go to Memberships > Remit State Dues. This eCheck process is not connected to your Stripe account for accepting credit card payments through your online store.
Please note: As of July 1st, 2023 There is a $2 fee to process your e-check state dues payment and a $4 fee on any failed ACH payment attempts.
Paying State Dues
From the toolbar, go to Memberships, then Remit State Dues.
Click the Send ACH Payment button.
Enter your banking details. Check the box to tokenize your bank account information so you won't have to enter this information each time you submit a dues payment.
You will then see the payment on your Dues Payments screen, which indicates the status and details of the payment.
If you don't see your submitted payment on this list, please submit a support request for help.
Within Membership > Remit State Dues, you can see all Dues Payments for each year -- print this page and circle or highlight the current payment to include with the paperwork for your files. If you also need to pay council dues per member, print two extra copies (one for the check request and one to include with the check you send to your council treasurer).
Notes:
Payment Failed?: You will need to send your payment again. If you previously saved your bank information for state payments, the most common reasons for failed payments are: 1) the saved bank account has been closed, or 2) your bank account is overdrawn.### Overview Payment failures can occur for various reasons, but the primary issues usually stem from incorrect or incomplete payment details. Resolving these will allow you to remit your PTA dues smoothly using the Givebacks app.
Common Causes and Solutions
1. Bank Account Issues
The failed payment should remove the saved bank information. If you are not being prompted to enter new bank information when trying again, contact support@givebacks.com to have it removed.
Reattempt the payment; when remitting PTA dues, you will be prompted to provide correct payment information if necessary.
New Bank Account? If your bank information has changed, you can contact Support to remove your saved bank details before submitting a new payment, and then enter your new bank information.#### Ensuring Up-to-Date Payment Details It’s essential to keep your payment details accurate and up-to-date. Double-check your bank account information before initiating payments to avoid interruptions. Additionally, confirm that there is sufficient funding in the account to cover the dues.
Questions? Click the "?" icon to contact Givebacks Support.
Best Practices for Avoiding Payment Issues
Regularly review and update your bank account and payment details.
Ensure any changes in financial institutions or account closures are promptly updated in your Givebacks account.
Address any system prompts about missing or incorrect information immediately to avoid delays.