Who do I contact with questions? | Givebacks Help Center

Parents, members, and donors should contact their organization for any questions.

Organization admins can contact Givebacks Support for technical questions.

Local PTA Admins can contact their state PTA, district, or region directors for PTA-related questions or visit the Giveback Help Center for further assistance.

Refer to the chart below for more of a breakdown of who to contact and when!

Where to go for help	Type of help	Availability
Everyone can access the Givebacks Help Center	Search the Givebacks Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions.	24 hours a day

Individuals, Members, and Donors please contact your Local Organization Officers	Organizational specific questions. How to join or access your local unit's Givebacks site. Public store website URL for memberships, donations, and more. Not receiving site emails or texts. How to join a specific hub. If you do not know how to contact your local officers, your school office may be able to assist you.

Local PTA Officers, please contact your Council, District, Region, or State PTA Officers or email your Givebacks-Related State PTA Contact	Find out why and how your state PTA is using Givebacks. Help or questions about compliance requirements to remain in good standing. Provide local Givebacks site access. State/National dues-related questions. State or PTA-specific questions.

Organizational Leaders and Site Administrators may contact Givebacks Support	Organization leaders and site administrators can submit a support request online with any questions about Givebacks, Stripe, or anything else! We will do our best to respond within 4 hours, excluding weekends and holidays.	Monday - Friday 8am-6pm EST/EDT

Any Givebacks Site Administrators, may access Live and Recorded Workshops	Visit the Givebacks Help Center	Check the link for the scheduled live workshops. Recorded workshops are available 24/7.

Questions? Contact Givebacks Support.

Should I use my personal email address or my generic officer email address?

How do I add officers?

Editing Your Compliance Settings as a State Leader

Adding and Removing Units within Givebacks

Sending Messages to Officers from State/Region/District/Council PTA