You and the people you choose can receive two types of notifications from your online store - Contact Us and Order notifications. To set up notifications, go to My Organization, then Notifications.
Setting up notifications
There are two types of notifications:
Contact Us - Your shoppers can contact you directly from the storefront and message you with questions. If no specific recipients are designated for this notification, the system will automatically send emails to all admin users. To streamline notification distribution, it's recommended to assign specific individuals to the Contact Us notification.
Order Notifications - You can receive notifications when orders are placed in your store. This may be helpful during quiet months when you may not receive orders very often.
1. To edit your notification settings, go to My Organization, then Notifications.
2. Within Notifications, you can add anyone you like for each notification type (Contact Us or Orders) by clicking the Add Notification button.
3. Enter the person's email address and choose the Notification Type (Contact Us or Order Notification) from the drop-down. Click the Create button.
4. The person you add to notifications will need to confirm their subscription to notifications. They will receive an email with a link to confirm. Please remind the person to check their email and click on the click here link to confirm.
5. To remove a notification, click the three dots next to the person's name and select Unsubscribe. You can also select Edit Notification and then click the Unsubscribe button.
Click Unsubscribe in the confirmation box.
Note: If no recipients are specifically designated to receive Contact Us notifications, the system defaults to sending the notifications to all admin users to ensure important messages are not missed. Assigning at least one recipient overrides this behavior, restricting notifications to the designated users only, thereby improving communication clarity and reducing unnecessary alerts.
Questions? Click the "?" icon to contact Givebacks Support.