You can check in ticket holders with the Givebacks Point of Sale app. You can scan the ticket QR code, look up ticket holders for manual check-in, or check in newly purchased tickets immediately at checkout when they are eligible for redemption.
Scanning tickets
Open the Givebacks Point of Sale app and select your organization.
On the toolbar, select Scan Tickets.
Select the current event.
Click the Scan Tickets button and scan the QR code.
Receive confirmation of a successful scan.
Manual check-in
Open the Givebacks Point of Sale app and select your organization.
On the toolbar, select Scan Tickets.
Select the current event.
Search for the ticket holder's name and click Check-in next to their name.
Receive a validation notification.
Immediate check-in after purchase
In the Givebacks POS app, tickets for a same-day event are immediately redeemable. After the order is completed, the POS operator is prompted to check in eligible tickets right away so attendees can be checked in at the point of sale without using a separate check-in flow.
A ticket is considered redeemable when the event date matches the current date. When this happens, the POS app displays a check-in prompt immediately after checkout.
Select the appropriate ticketed event in the POS app and add the desired tickets to the cart.
Complete the normal checkout process.
When the check-in prompt appears, click Yes, Check In.
After the check-in is processed, a success message confirms the action.
If a ticket was checked in by mistake, the POS operator can reverse the action by clicking Undo Check In in the confirmation area.
Undo a check-in
You can also mark a ticket as unused from the ticket scanning area:
Go to Scan Tickets and select the event.
Find the ticket that should not be checked in, then click Mark Unused next to that ticket.
Questions? Click the "?" icon to contact Givebacks Support.