How do I view my orders?

You can view the orders placed through your Givebacks store by going to Financial Management, then Orders. This gives you a view of orders at the cart level. Click the Ordered Items button to go to the Ordered Items page, where each item ordered is listed separately.

Orders Page

To view the Order page, use the toolbar and select Financial Management > Orders.

• This page shows orders at the cart level and includes all items purchased in a single order.
• The Orders page shows all completed purchases and defaults to Status: Purchased (other statuses include Refunded, Partially Refunded, and Disputed).
• There are 50 orders per page with navigation buttons at the bottom of the screen.
• Click on any line to see the order details, including customer information, order items, item details, and transaction amount, including fees.
• Admins can add notes to an order, refund an order, print the order, or resend a receipt.
• Use the Filter to narrow the order list by different criteria, including email, fulfillment status, order status, purchase date, product, category, and more.
• Use the Download icon to export the full or filtered list of orders. This report will show the customer information, total transaction amount, fees, and your share.

Ordered Items Page

The Ordered Items page lists all purchased items. You can access this page in two different ways.

1. From the toolbar, click on Financial Management > Orders > click the Ordered Items button.
2. From the toolbar, click on Store > Ordered Items.

• This page lists each item sold on a separate line.
• The Ordered Items page defaults to Status: Purchased (other statuses include Refunded, Partially Refunded, and Disputed).
• There are 50 orders per page with navigation buttons at the bottom of the screen.
• Sort by Item Name, Order ID, Customer Name, or Customer Email by clicking on the column header.
• Click on any line to see the order details.
• Use the Filter to narrow the order list by different criteria including email, fulfillment status, order status, purchase date, product, category, and more.
• Use the Download icon to export the full or filtered list of items and their details.
• You can mark items as fulfilled in bulk by checking the box next to the fulfilled items > clicking the Actions button > selecting Mark Fulfilled.

Questions? Contact Givebacks Support.