Parents, members, and donors should contact their organization for any questions.

Organization admins can contact Givebacks Support for technical questions.

Local PTA Admins can contact their state PTA, district, or region directors for PTA-related questions or visit the Giveback Help Center for further assistance.

Refer to the chart below for more of a breakdown of who to contact and when!

Where to go for help

Type of help

Availability

Everyone can access the
Givebacks Help Center
  • Search the Givebacks Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions.

24 hours a day


Individuals, Members, and Donors
please contact your

Local Organization Officers

  • Organizational specific questions.
  • How to join or access your local unit's Givebacks site.
  • Public store website URL for memberships, donations, and more.
  • Not receiving site emails or texts.
  • How to join a specific hub.
  • If you do not know how to contact your local officers, your school office may be able to assist you.
 

Local PTA Officers,
please contact your

Council, District, Region,
or State PTA Officers
or email your
Givebacks-Related
State PTA Contact

  • Find out why and how your state PTA is using Givebacks.
  • Help or questions about compliance requirements to remain in good standing.
  • Provide local Givebacks site access.
  • State/National dues-related questions.
  • State or PTA-specific questions.
 

Organizational Leaders and
Site Administrators
may contact 

Givebacks Support

  • Organization leaders and site administrators can submit a support request online with any questions about Givebacks, Stripe, or anything else!
  • We will do our best to respond within 4 hours, excluding weekends and holidays.

Monday - Friday

8am-6pm EST/EDT


 Any Givebacks
Site Administrators, 
may access

Live and Recorded Workshops

Check the link for the scheduled live workshops. 

Recorded workshops are available 24/7.

 

Questions? Contact Givebacks Support.

 

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