To add a product to the store, click Store in the toolbar, then Products. Click the Add Product button and enter the details for your product.
Adding a product to the store
From the toolbar, select Store, then Products. Click the New Store Product button.
Product Details
Enter the Product Details to provide all the relevant information to your customers.
Product Name - Add a descriptive product name.
Category (optional) - Select one category or multiple categories for your product. Categories are created by the organization and are listed in the store toolbar.
Price - Enter the amount you want to sell your product for.
Allow shoppers to enter a custom price - Check this box if you want to allow customers to set their own price. You will be able to set a minimum price. We recommend only using this option for open donations.
Assigned Account Code (optional) - Select the appropriate account code from the list.
Product Description - Enter a full description of your product. Consider including delivery or pick-up information. Text formatting is available.
Preview Text - Enter a brief description of the product. This will show in the store below the product name.
Upload Images - Add an image of your product by uploading from your computer. Note: Hover over the image and click the cropping icon to resize your image.
Note: We recommend using images with a 3:2 ratio or 1400 x 933 pixels. Maximum size is 8 MB.
Product Options
Product Options enable you to configure product variations, including size, color, and material specifications. You can also track inventory to manage the quantity of each product option.
Click Add Option.
Enter Option Name, such as "Size" or "Color".
Click Add Item to add an option choice. Click Add Item again for each option. For example, if you are adding Sizes, the option choices might be Small, Medium, Large, etc.
Note: Click on the rows and drag them to adjust the order.
Click Add.
Click Save Draft.
Track Inventory
Use inventory tracking to manage the quantity of each product option. If you add multiple product options, you can track inventory for every variant of your options. For example, if you have product options for size and color, you will track inventory for each combination of size and color.
Inventory is automatically adjusted as purchases are made, but you can also make manual adjustments.
Note: If you turn on inventory tracking, all product options will be included. To create fields without inventory tracking, use the Additional Fields sections.
Turn on the switch to track inventory.
Note: You will be prompted to Save Draft if you have not done so already.
Click Manage Inventory.
You will be presented with a table of all your product option variants.
Click the three dots next to each variant and select Edit Inventory.
Enter the inventory for your variant. Enter a positive number to increase inventory or a negative number to decrease it.
Click Save.
Additional Fields
Easily capture extra details from your customers with the new Additional Fields widget. Whether you need to collect personalization info, special instructions, or any other custom data, you can now create and manage these fields separately from your product options.
This gives you greater flexibility to customize the buying experience without affecting your product configurations or inventory.
In the Additional Fields section, click Add to create a new field or click Add Saved Fields to select from a list of previously saved fields.
For more information on creating saved fields, see How can I save and reuse additional fields in my products?
Enter the field Label. Click on the drop-down to select the field type. You can choose from text fields, selection list, checkbox, and more. Choose whether or not to make the field required using the checkbox.
Note: Text Input and Text Area are great for free-entry fields, but will not work as well for filtering.
Text Input - Single line of free-form text.
Text Area- Multiple lines of free-form text.
Numeric Input - Allow number values.
Selection List - You can create the options that will show in a selection list, and your contacts or admins can select from the list.
Date - Date formatted entry field.
Multi Select - Allows the selection of more than one item.
Check Box - Perfect for Yes/No questions.
If you choose a selection list or multi-select, click the Add Selection Option to create your list.
Publish your product
Once you complete your product setup, click Save Draft.
Click Publish Now or Schedule Publish at the bottom of the page or using the down arrow next to the Save Draft button.
Select all the Sales Channels where you want the product published.
Show in Online Store - The product is viewable in your online store, including the app.
Show in Point of Sales - The product is visible in the Givebacks POS app for event volunteers to use when selling items in person with a Stripe reader.
Private Listing - Selecting this option hides the listing from your store. It won't appear in public listings but can be accessed directly via a private link once published. (To find the private link, go to the product table. Click the three dots next to the product, select Copy QR Code, and copy the link.)
Select the Publish Date and Publish Time. This is the date and time you want the product to go live in the selected sales channels.
Select Enable expiration if you want to specify a date and time for the product to be unpublished.
Click Publish or Schedule.
Note: Visibility can be adjusted at any time by navigating to the product table, clicking the three dots, and selecting Edit Publishing.
Questions? Click the "?" icon to contact Givebacks Support.