Have Givebacks automatically notify non-winner(s) or choose to not to notify them.
When you run a Raffle, Sweepstakes, or Auction, you can select how you'd prefer to notify non-winner(s):
Automatically notify by email on a specified date and time
Don't notify them (can also be selected if you still want to contact non-winners but don't want to do so through email)
Campaigns default to automatic notification unless you choose not to notify the non-winners.
Choose Whether to Notify Non-Winner(s)
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes/Auction in the timeline at the top and select Expand optional settings.
Scroll down to How do you want to notify the donors who didn't win? and select your preferred option.
If you select automatic notification, enter the date and time:
Select Save.
Customize the Notification Email
If you've chosen to have the system send non-winner notifications, you can customize the message content (only available for Raffles and Sweepstakes; Auction notifications can't be customized):
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes/Auction in the timeline at the top and select Expand optional settings.
Scroll down to Customize the email that notifies people who did not win and customize the email head and body:
NOTE: The names of winners are automatically added to the non-winner email. If you don't want to share the names of the winners, please delete this section in the customized email.
Select Save.
Good to Know
All notification settings can be modified before the email(s) are sent.
You can also choose how to notify winners: How-to: Notify Raffle, Sweepstakes, and Auction Winners.
*Terminology may differ according to Campaign settings.
Questions? Click the "?" icon to contact Givebacks Support.