When you run a Raffle, Sweepstakes, or Auction, you can select how you'd prefer to notify non-winner(s):
Automatically notify by email on a specified date and time
Don't notify them (can also be selected if you still want to contact non-winners but don't want to do so through email)
Campaigns default to automatic notification unless you choose not to notify the non-winners.
How do I set up non-winner notifications for my Campaign?
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes/Auction in the timeline at the top and select Expand optional settings.
Scroll down to How do you want to notify the donors who didn't win? and select your preferred option.
If you select automatic notification, enter the date and time:
Select Save.
Can I customize the non-winner notification email message?
If you've chosen to have the system send non-winner notifications, you can customize the message content (only available for Raffles and Sweepstakes; Auction notifications can't be customized):
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes/Auction in the timeline at the top and select Expand optional settings.
Scroll down to Customize the email that notifies people who did not win and customize the email head and body:
NOTE: The names of winners are automatically added to the non-winner email. If you don't want to share the names of the winners, please delete this section in the customized email.
Select Save.
What else should I know about winner/non-winner notifications?
All notification settings can be modified before the email(s) are sent.
You can also choose how to notify winners: How-to: Notify Raffle, Sweepstakes, and Auction Winners.
Frequently Asked Questions
Do non-winners automatically receive an email notification?
Yes, by default Givebacks automatically sends email notifications to non-winners on a date and time you specify. However, you can choose to disable automatic notifications if you prefer to contact non-winners through other methods or not at all.
Can I customize non-winner emails for Auctions?
No, non-winner notification emails can only be customized for Raffle and Sweepstakes Campaigns. Auction non-winner notifications use a standard template that cannot be modified.
Are winner names included in the non-winner notification email?
Yes, winner names are automatically included in the non-winner notification email by default. If you prefer not to share winner names publicly, you must manually delete this section when customizing the email message.
When should I schedule non-winner notifications to be sent?
Schedule non-winner notifications to go out after you’ve confirmed all winners and distributed prizes. Many organizations wait a few days after announcing winners to give time for winner confirmation before notifying non-winners.
Can I change notification settings after my Campaign has started?
Yes, all notification settings can be modified anytime before the scheduled emails are sent. You can adjust the date, time, or message content, or switch between automatic and manual notification options.
Questions? Click the "?" icon to contact Givebacks Support.