When you run a raffle or sweepstakes through Givebacks, you can select your preference for winner notification.
Automatically notify the winners by email on a specified date and time
Manually notify winners in your own way, without using Givebacks
Automatic notification is the default setting since it's instant and hassle-free. However, we recommend manual notification if you have special plans to notify your winner(s) that do not involve email.
How do I choose winner notification settings?
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes/Auction in the timeline at the top and select Expand optional settings.
Scroll down to How do you want to notify the winner(s)? and select your preferred option.
If you select automatic notification, enter the date and time:
Select Save.
How do I customize the winner notification email?
If you've chosen to have the system send winner notifications, you can customize the message content (only available for Raffles and Sweepstakes; Auction notifications can't be customized):
Go to Campaigns in the left menu.
If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
Select Campaign Setup*.
Go to Raffle/Sweepstakes in the timeline at the top and select Expand optional settings.
Scroll down to Customize the email that notifies the winner(s) and customize the email head and body:
Select Save.
What else should I know about winner notifications?
All notification settings can be modified before the email(s) are sent.
You can also choose whether/how to notify non-winners: How-to: Notify Raffle and Sweepstakes Non-Winners.
Frequently Asked Questions
Can I customize winner notification emails for Auctions?
No, notification email customization is only available for Raffles and Sweepstakes. Auction winner notifications are sent automatically with standard messaging that cannot be customized.
What happens if I choose manual notification?
If you select manual notification, Givebacks will not send any automatic emails to winners. You’ll need to contact winners yourself using your preferred method, such as phone calls, personalized emails, or in-person announcements.
Can I change my notification settings after setting them up?
Yes, you can modify all notification settings at any time before the notification emails are sent. This includes changing from automatic to manual notification or adjusting the date and time.
When are automatic winner notifications sent?
Automatic winner notifications are sent on the date and time you specify during Campaign Setup. You choose the exact notification schedule that works best for your Raffle, Sweepstakes, or Auction.
Why would I choose manual notification over automatic?
Manual notification is recommended if you have special plans to notify winners that don’t involve email, such as announcing winners at a live event, making personal phone calls, or creating a custom announcement experience.
Questions? Click the "?" icon to contact Givebacks Support.