To prevent sending invalid emails, Givebacks will block emails that are returned as bounced or invalid. A hard bounce occurs when an email fails to deliver for permanent reasons such as an invalid address or a non-existent domain, whereas a soft bounce might be temporary, caused by issues like a full inbox or server problems.
After an email bounces three times, it becomes blocked, and messages will no longer be sent to that address. If an email bounces for a permanent reason (it doesn’t exist), it will be blocked immediately. Examples of permanent bounce reasons include non-existent domains, invalid email addresses, or servers permanently rejecting messages.
Viewing Blocked Contacts
You can view a list of blocked contacts by filtering the All Contacts table. On the toolbar, select Contacts, then All Contacts. Click the Filter button, then from the Email Status dropdown, choose Blocked.
You can also see the blocked status on the contact's profile.
Unblocking a Contact
Blocked contacts can now be unblocked directly from the contact profile using the Unblock Email action.
To unblock an email address:
Go to Contacts > All Contacts, then click the blocked contact's name to open their profile.
On the contact profile, click the three-dot menu.
Select Unblock Email.
In the confirmation window, click Unblock.
Note: Before unblocking, make sure the email address is valid and the contact has requested or agreed to receive your messages.
Questions? Click the "?" icon to contact Givebacks Support.